“This property has been slipping down over the years. Rooms are getting old and not kept up. Tiles in the bathroom chipped. Dirty tissues laying on the floor at the bed post. Dusted on the high spots. Met cleaning crew getting on the elevator as we got off. They left the cleanig cart in middle of the hallway. The cleaning cart had the rooms master key attached to a neck lanyard sitting on top in plain view. I could have taken it and entered every room. Serious safety issue. No streetlights in……
“Enjoyed our Stay. It was the first time we have been there in several years. The room upgrades are nice but there is still a ways to go.
Was not expecting to get a charge of $75.00 for daily resort fees. That was no where that i saw in my reservations and not sure what i got for these fees. Was definitely a shock and will prevent me from coming back.”
“I loved sitting out from our balcony looking at the lake it was so beautiful and nice and peaceful. Our suite was facing the lake which was a must. I loved our suite it was a one bedroom with full kitchen it was a cute little setup. It was just my husband and I which was perfect.”
“Great location on the lake.
My husband and I kayacked, fished, brought our pup along. We enjoyed sitting on the porch overlooking the lake.
The owners were more than welcoming, anticipated our needs before we thought of them. ”
“The room smelled old at first, other than that, its an older place but peaceful, no issues, safe, nect to the lake which was awesome. Staff were excellent- great hosts”
“Cathy was very friendly, welcoming and accommodating at the desk upon arrival. She definitely adds the small town, homey feel to the place. Due to them not having someone working in the lobby at all times, you are unable to get into the lobby without a code. We did not have that code sent automatically to us, and had to request it. Cathy was instrumental on her day off in trying to help us get the code, which we did finally receive but we had already left.
Prior to arrival I spoke with……
“Brasstown has always been a favorite place for me to go to. The views and the amenities are wonderful. The food is excellent. I know it’s undergoing a renovation which is badly needed and that’s why my score is not a five star. It looks tired in a lot of the rooms, my sink was rusted. I think you also need a different brand of coffee in the rooms. Dark magic by Green Mountain is not always preferred but more of a medium roast.”
“Room at cobwebs cockroaches windowsill was dirty until they didn’t wipe nothing down. It smelled musty like a basement or old closet that’s been closed for a long time wasn’t pleased at all. The only thing the place I’ve gone for was the view in the zip line that’s it.”