Palaces in Hilliard

"Perfect walking distance to Nationwide arena and plenty of other local bars and restaurants. Restaurant and breakfast buffet were great. Would stay again."

"This has become my favorite hotel in Columbus because of the suite-style of the rooms. I love the couch sitting area for relaxing and the large kitchen island for being able to work and eat at. Being right next to the walking trail is great for getting out and stretching your legs. Best hotel gym ever. Pool is small but really nice too, and towels are provided. The breakfast also quite good. Highly recommend this property!"

"This property is great because of affordability and a nice staff. It is quite old and a bit rundown, but perfectly acceptable place to stay. I slept really well! I will say that there was very little hot water available for the shower, which made me sad but is what it is."

"Amazing hotel. Perfect location on campus. Great friendly staff. Amazing valet. Everyone was eager to help. Clean clean room. Not a spec of dust. Clean bathrooms, comfortable beds. So glad I picked this hotel. The only hotel I’ll ever stay in when my daughter goes to Ohio state"

"Atmosphere was great, staff was friendly. Dining space a little crowded during happy hour/dinner. Smaller space I feel. But great service all around!"

"Nice staff"

"Hotel is clean, but seems to be mismanaged and understaffed."

"The bedding was dirty, i took photos of the dirty spots"

"I recently stayed at Sonesta Hotel and Resorts Columbus Downtown for a work trip, and I would not recommend this hotel. Housekeeping was inconsistent from the start. My room was not cleaned after my first day, and I was told service is only provided upon request. Even after requesting it for the next day, the room was still not cleaned. When they finally did service the room, only the bed was made and towels were replaced—surfaces, bathroom, and floors were not cleaned at all. The most concerning issue was finding a bedbug in the bed during our stay. This is every traveler’s worst nightmare. When I reported it, the staff apologized, but their reaction made it seem like this may not have been an isolated incident. Additionally, when I opened the curtains, I found dirty socks covered in pet hair left behind, which clearly shows the room was not properly cleaned or inspected. There were also billing concerns. Even though the charges to my room were eventually zeroed out, there were still charges on the bill that should not have been there in the first place. This raises concerns about their attention to detail and billing accuracy. Also worth noting: the hotel restaurant is overpriced, so I recommend dining elsewhere. Overall, between the cleanliness issues, lack of proper housekeeping, the bedbug incident, and billing concerns, I would strongly suggest choosing a different hotel."