“This was a fantastic stay! When we arrived to check in, the front desk staff gave us a very clear, very friendly detailed explanation. They have their own snowplows clearing the parking lot. And you can borrow shovels at the front desk.”
“Overall, this is a decent accommodation with a clean room, a good breakfast and anytime hot beverages at the lobby area. The exterior of the hotel however needs some sprucing up and the room was a tad small, but tastefully renovated. Also, with the building being old, no lift available, thus carrying luggages up the stairs was somewhat laborious.”
“I would give NEGATIVE stars if possible. Booking here means putting your life SAFETY at risk.
My family was locked outside in the dark around midnight on check-in day, with no one answering multiple phone lines for almost 90 minutes.
The day before arrival, the property manager messaged via Expedia, "We will send you your room number and the lockbox code on the day of arrival before 3pm." That never happened. We arrived before 12:30 am, and the front desk was unattended. We later learned the……
“They had shampoo and conditioner run out in the shower room. Though I requested to bring in new bottles, they brought two body soaps. Staff seemed to be inexperienced not understanding quality of services. Staff were on site only in the morning and could not reach a live person after that.”