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"The location is amazing but the lousy check-in had me thinking, “These people aren’t even going to try, why would they, with the lake right there?” Happily, the early-morning staff made up for the “prime-time” front desk (check-out wasn’t great, either). Breakfast in the restaurant was delicious, reasonably priced, and the waitress was pleasant and attentive. I’ll likely be back, because I plan to attend more shows at The Smith, and it’s an easy walk (again, location!). I’ll just brace myself for the rudeness and high-voltage disingenuousness of those at the front desk during check-in and check-out. P.S. Please don’t suggest that online check-in would have solved this. That’s just a way to collect data. It wouldn’t have gotten me my room key without the front-desk staff acknowledging my presence, which didn’t happen while they were on the phone taking a reservation for someone possibly arriving some months in the future. "

"Yes"

"This was my fourth time staying. Previously it was a great experience, friendly staff, clean and comfy beds. This time the beds were squeaky and bathroom was dirty. Next time no matter where I stay i will be asking for a room away from any main doors and elevators. Starting at 3 am all we could hear was opening and closing of manual sliding glasses doors. We arrived late so to late to ask for another room we were tired and thought it be fine until 4 am "

"We attempted to use the pool but there were several unattended children being unruly."

"The staff were friendly, helpful and they hosted well! There is room to improve cleanliness and update hotel in general. "

"We came to relax for the weekend and getaway. The hotel was fine until Saturday night. On Saturday night they have a group of teenagers staying who were runnning up and down the halls at 1am with no adult supervision. The phone in our room was not working so no way to call front desk. It was not a good way to end a weekend that was supposed to be relaxing. "

"Room was clean. A little outdated. Elevators were down. No room service for breakfast"

"Very clean and orderly, staff was nice and available. Continental breakfast was okay- offered eggs, potatoes, sausage and pancakes right in the lobby. Gym was small but it would make do. Shower was great and water pressure was very good. "

"Friendly staff that helped us with anything we asked for. "