Find all hotels by Preferred in Playa del Carmen

"I was very pleased that they upgraded me to an ocean front room! Zyanya and Samantha with Expedia at Sandos Playcar Resort were OUT OF THIS WORLD good! Their customer service was the best I ever received and I hope their manager sees this and knows how lucky the resort is to have them both working there. I love how friendly everyone is at this resort. I will be back soon "

"My second time back. Better than last time. Christian, front desk answered all my questions. Female concierge, I believe her name is Elizabeth, gave great recommendation on places, restaurants, etc. I’ll be back soon."

"Clean rooms, clean spa and pool area. I really enjoyed the property adults only but not to much of a wild party more leveled "

"Everything was wonderful!"

"Very professional and clean. Great staff, would most definitely recommend and return."

"The food was excellent and various restaurants on the resort "

"Hotel was definitely great .. for sure we will come back .. few things here and there that we didnt like but . But overall was great "

"Will always return to VIM as it is the best all inclusive! "

"The ocean view is magnificent!! "