2/5 Poor
Verified traveler
Jul 26, 2021
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The overall property is really cute. I love the villa style rooms and the pools and beach access was really nice. The staff however especially the front desk is horrible. The first night we got there we had left our room for about 6 hours and when we came back it was incredibly hot. It felt like the AC was just blowing air. We called the front desk and a guy came to “fix it.” An hour later it was still hot and not working. We called the front desk again and they said their maintenance guy said it was working. So the front desk came to our room and said it felt fine. No it didn’t it was hot. I was sweating after I would get out of the shower. We brought him to our friends room to compare the difference and he said it was the same. It absolutely was not. Their room felt like an ice box and ours was almost just as hot as outside. He continued to gaslight us and finally said we can change rooms but not till the next morning. So we ended up sleeping in my friends room that night. When we tried to go back to our room, the key wasn’t working! We called to complain and they said we would have to walk back to the front to fix it. Then next morning when we went to the front desk to get a diff room, they said it was already planned and that they could get us switched. On top of the rough start, when we would ask for more bottled water, they wouldn’t give it to us they said they give you more during housekeeping when they clean the rooms. We didn’t even have anyone clean our room and so
Stayed 3 nights in Jul 2021