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Ocean Maya Royale All Inclusive Adults Only

Photo gallery for Ocean Maya Royale All Inclusive Adults Only

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On the beach, white sand, beach massages
On the beach, white sand, beach massages
On the beach, white sand, beach massages
2 outdoor pools, pool umbrellas

Overview of Ocean Maya Royale All Inclusive Adults Only

Ocean Maya Royale All Inclusive Adults Only

4.5 out of 5

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationTres Rios Ecopark6 min drive
  • Popular LocationEl Camaleon Mayakoba Golf Course8 min drive
  • Popular LocationGrand Coral Golf Riviera Maya13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)45 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Ocean Maya Royale All Inclusive Adults Only is in the entertainment district and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark and Maroma Beach. Xplor Theme Park and Xcaret Eco Theme Park are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Tres Rios Ecopark - 6 min drive
  • El Camaleon Mayakoba Golf Course - 8 min drive
  • Grand Coral Golf Riviera Maya - 13 min drive
  • Maroma Beach - 16 min drive
  • Punta Esmeralda Beach - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • La Hacienda — 1 min walk
  • El Charro — 1 min walk
  • Burger Stop — 9 min drive
  • El Puerto — 10 min drive
  • Casa del Lago — 11 min drive

About this property

Ocean Maya Royale All Inclusive Adults Only

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale All Inclusive Adults Only's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 320 rooms offer free WiFi, furnished balconies, and LCD TVs with satellite channels. Guests will also find minibars, room service, and coffee makers.
Ocean Maya Royale All Inclusive Adults Only offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and local non-alcoholic beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • All buffet and à la carte meals, snacks, and local non-alcoholic beverages included
  • 6 restaurants and 1 coffee shop/café
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • Fitness center
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Spa tub
  • Tennis
  • Volleyball

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Computer station
  • Conference space (2012 square feet)
  • Meeting room

Outdoors

  • Beachfront location
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • No elevator (single level property)
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • 32-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 650

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: MXN 650 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A
Ocean Maya Royale All Inclusive Adults Only Playa del Carmen

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 446 out of 983 reviews
5 - Excellent 45%
Rating 4 - Good. 336 out of 983 reviews
4 - Good 34%
Rating 3 - Okay. 98 out of 983 reviews
3 - Okay 10%
Rating 2 - Poor. 55 out of 983 reviews
2 - Poor 6%
Rating 1 - Terrible. 48 out of 983 reviews
1 - Terrible 5%

4.4/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

2/5 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The overall property is really cute. I love the villa style rooms and the pools and beach access was really nice. The staff however especially the front desk is horrible. The first night we got there we had left our room for about 6 hours and when we came back it was incredibly hot. It felt like the AC was just blowing air. We called the front desk and a guy came to “fix it.” An hour later it was still hot and not working. We called the front desk again and they said their maintenance guy said it was working. So the front desk came to our room and said it felt fine. No it didn’t it was hot. I was sweating after I would get out of the shower. We brought him to our friends room to compare the difference and he said it was the same. It absolutely was not. Their room felt like an ice box and ours was almost just as hot as outside. He continued to gaslight us and finally said we can change rooms but not till the next morning. So we ended up sleeping in my friends room that night. When we tried to go back to our room, the key wasn’t working! We called to complain and they said we would have to walk back to the front to fix it. Then next morning when we went to the front desk to get a diff room, they said it was already planned and that they could get us switched. On top of the rough start, when we would ask for more bottled water, they wouldn’t give it to us they said they give you more during housekeeping when they clean the rooms. We didn’t even have anyone clean our room and so
Stayed 3 nights in Jul 2021

5/5 Excellent

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great resort friendly staff
Stayed 7 nights in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this place. My one disappointment was that the coffee shop didn't open until 3:00. The entertainment team was outstanding.
Stayed 5 nights in Jul 2021

2/5 Poor

Traveled with group, Traveled with partner
Disliked: Amenities
I just got back from Playa yesterday so I wanted to write this while it was still on my mind. I have never stayed at an all inclusive resort that has a tier system and I WILL NEVER STAY AT ONE AGAIN. if I had know this one did I would have booked elsewhere. When I looked at this resorts reviews etc, this wasn't mentioned. You want a decent drink get privilege, want wifi so you can book one of their restaurants for dinner get privilege. everything was for privilege, well what about all us other people who booked a $5,000 vacation? NEVER AGAIN. Pools close at 8:00, pool bar closes at 6:00, the beach is unaccessible thanks to all the seaweed piled up, the water looks like Galveston. While this is not the resorts fault, you would think that most of the entertainment would not close early or be non existent. They did offer some late night entertainment in the lobby area but it was mostly party themed, and that is fun for awhile it got old quick. The resort is beautifully kept, the wildlife is not a problem at all and cool to be around. The staff is friendly and do their best to keep everyone satisfied, the food is pretty good for buffet style. We didn't even get the chance to try any of the restaurants. Rooms are cold but the mattresses are crap. There are so many resorts in Playa, you have to stand out and this one did not, go to Cozumel. Playa 5th avenue is unbearable, you cannot walk a few feet without getting hassled, and I know this is the norm for resort areas this is a le
Stayed 5 nights in Jul 2021

2/5 Poor

Traveled with partner
Disliked: Amenities, property conditions & facilities
Disappointment from the beginning. We had booked 7 days/6 nights based on the reviews on Expedia and Trip The front desk guy was not helpful at all. He offered no information on the hotel, Wi-Fi or how to get to our room. We had to pay $35 per person for our covid test, that was unexpected and a seaweed charge. They gave us 2 double beds, not a king. We had to wait until the next day to get into the right room. We had to turn in our room keys before 10am and could not check into the next room until after 3pm. So we lost the majority of the first full day due to this mistake. After realizing that we did not have the wifi information, we were told we could only access wifi in the common areas with the type of wristband we had. The front desk stated that the privileged band would have faster internet, small liquor added to our mini fridge each day and would be able to make reservations at the a la carte restaurants but would cost an additional $350. We never received the upgrades in the fridge and the wifi never worked. No one came to fix it even after multiple attempts. In addition, the seaweed was terrible and had a very foul smell. You cannot access the beach either. The wait staff was very nice but severely understaffed. A few restaurants were closed and some had air conditioning issues. I would not recommend this hotel or brand after this trip.
Stayed 6 nights in Jul 2021