Ocean Riviera Paradise All Inclusive

Photo gallery for Ocean Riviera Paradise All Inclusive

Featured Image
On the beach, beach volleyball
On the beach, beach volleyball
On the beach, beach volleyball
5 outdoor pools

Overview of Ocean Riviera Paradise All Inclusive

Ocean Riviera Paradise All Inclusive

4.5 out of 5

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Crta. Federal Cancún Chetumal, km 296, Manzana 020, Lote 007-1 Xcalacoco, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationGrand Coral Golf Riviera Maya6 min drive
  • Popular LocationEl Camaleon Mayakoba Golf Course8 min drive
  • Popular LocationPunta Esmeralda Beach11 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Ocean Riviera Paradise All Inclusive is next to a golf course and on the beach. Grand Coral Golf Riviera Maya and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Traveling with kids? Don't miss Xcaret Eco Theme Park and Xplor Theme Park. Take an opportunity to explore the area for water adventures such as scuba diving.

What's nearby

  • Grand Coral Golf Riviera Maya - 6 min drive
  • El Camaleon Mayakoba Golf Course - 8 min drive
  • 28 de Julio Square - 8 min drive
  • Playa 88 - 10 min drive
  • Punta Esmeralda Beach - 11 min drive

Restaurants

  • Blue Moon — 1 min walk
  • Amaranto — 1 min walk
  • Coco's Cabanas — 8 min walk
  • La Brasserie — 16 min walk
  • Koh Thai — 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

About this property

Ocean Riviera Paradise All Inclusive

4.5-star luxury property adjacent to a golf course
For those looking to try their luck, Ocean Riviera Paradise All Inclusive boasts 4 slot machines, 2 gaming tables and casino VIP rooms. Treat yourself to a body treatment, a Thai massage, or a manicure/pedicure at Despacio, the onsite spa. Be sure to enjoy a meal at any of the 11 onsite restaurants, which feature international cuisine and garden views. Enjoy the gym, as well as activities like bowling, beach volleyball, and basketball.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a swim-up bar
  • Free self parking
  • 3 outdoor tennis courts, a 24-hour front desk, and a grocery/convenience store
  • Meeting rooms, a reception hall, and a porter/bellhop
  • Guest reviews give good marks for the family-friendly amenities and helpful staff
Room features
All 974 rooms boast comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches like free stocked minibars and bathrobes. Guests reviews say good things about the spacious rooms at the property.
Other amenities include:
  • Bathrooms with eco-friendly toiletries and deep soaking tubs
  • LED TVs with premium channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 11 restaurants and 1 coffee shop/café
  • 3 poolside bars, 10 bars/lounges and 1 swim-up bar
  • Room service available

Things to do

  • 9 holes of golf
  • 5 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bowling alley
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Nightclub
  • Playground
  • Shopping
  • Tennis
  • Volleyball

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Sofa bed

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - Swedish
  • Massage - Thai
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • 2 casino gaming tables
  • 4 casino slot machines
  • Casino (228 square feet of space)
  • Casino VIP room
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • King sofa bed

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children 2 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards, and cash
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive Playa del Carmen
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Ocean Riviera Paradise All Inclusive All-inclusive property
All-inclusive property Ocean Riviera Paradise All Inclusive
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Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 385 out of 986 reviews
5 - Excellent 39%
Rating 4 - Good. 283 out of 986 reviews
4 - Good 29%
Rating 3 - Okay. 140 out of 986 reviews
3 - Okay 14%
Rating 2 - Poor. 84 out of 986 reviews
2 - Poor 9%
Rating 1 - Terrible. 94 out of 986 reviews
1 - Terrible 10%

4.1/5

Cleanliness

3.8/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Mexico more than I can count. This was the worst experience ever. Upon arrival before even checking in we were bombarded by time share crap. I expect to get hounded but not at the front desk while checking in IN LINE. Front desk and employees were rude, not friendly unless you needed to buy something. Then they loved ya. Property was ran down. The beach was very small and the pools were over crowded. Which was no big deal but don’t expect to relax with everyone on top of you. The reateraunts were below average and good luck if you want to go to the steak house or Japanese restaurant. You have to make reservations on your phone and unless you buy into the timeshare for the prime you won’t get in. It’s impossible to reserve by phone and won’t take reservations in person. Even for the next day. The only good thing I took away from this was the awesome shuttle driver who asked me how we liked it so far at the hotel. We explained and he said he here’s it all the time. Gave us a place to try and it was amazing for the day we spent at the other hotel. The food was below average. Good luck if you stay here. I read the reviews back in may when we booked it and thought. Eh. Let’s get it a chance. Major let down. Do not waste your money or time here
Stayed 3 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best place to stay super clean is wonderful
Stayed 2 nights in Nov 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has been Renovated just the check in area, rest of the resort has not and you can see it as soon as you walk out the reception area. The food in the resort is ok not tasty, let’s just say you won’t Starve. The pool ok over crowed and I just didn’t feel comfortable. Now I stayed in ocean front with rooftop. The room had huge mold problem the Odor and the air in room was so strong that I had to keep the balcony and the front door open. My wife had allergic reaction her throat and rash started after few hours. The room has mold stain and the roof leaked so you can see the stain on the walls. So I went to reception and I told them the issue with my room…. “OLIVER” who was the manager, owner, and supervisor and other title he called himself was rude, unprofessional, disrespectful and simply unhelpful. He just said there are no rooms, so I said I will pay the difference on upgrade. His answer was that you got what you paid in Expedia. So I called Expedia and explain the situation, and Expedia tried calling them and OLIVER he would just pick up the phone and hang up on them, or put them on hold than hang up. I actually watch this because I was at the lobby!! We had reservation for 5 nights and honestly since our health and bad experience from”Oliver” We left next day and went to Grand Hyatt playa del Carmen ( AMAZING AMAZING RESORT). Oliver has Napoleon complex, that only I can say or describe his with out Cursing him out.
Stayed 4 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean Rivera Paradise was a very great hotel me and my boyfriend enjoyed our time the activities was great the food was good the only small problem with the resort was the shuttle pick up they were never around but overall this is a great hotel to stay at and I would definitely go back
Stayed 4 nights in Nov 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I like the different restaurants and the food was good 😌
Stayed 2 nights in Nov 2021