1/5 Terrible
Mark
Nov 30, 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Mexico more than I can count. This was the worst experience ever. Upon arrival before even checking in we were bombarded by time share crap. I expect to get hounded but not at the front desk while checking in IN LINE. Front desk and employees were rude, not friendly unless you needed to buy something. Then they loved ya. Property was ran down. The beach was very small and the pools were over crowded. Which was no big deal but don’t expect to relax with everyone on top of you. The reateraunts were below average and good luck if you want to go to the steak house or Japanese restaurant. You have to make reservations on your phone and unless you buy into the timeshare for the prime you won’t get in. It’s impossible to reserve by phone and won’t take reservations in person. Even for the next day. The only good thing I took away from this was the awesome shuttle driver who asked me how we liked it so far at the hotel. We explained and he said he here’s it all the time. Gave us a place to try and it was amazing for the day we spent at the other hotel. The food was below average. Good luck if you stay here. I read the reviews back in may when we booked it and thought. Eh. Let’s get it a chance. Major let down. Do not waste your money or time here
Stayed 3 nights in Nov 2021