大洋里维拉天堂酒店 - 全包式

住宿等级:5 级及以上

Ocean Riviera Paradise All Inclusive

选择日期以查看价格

点评

8.4/10
非常棒

热门服务设施

  • 游泳池
  • 全包
  • SPA
  • 含停车设施
  • 免费 Wi-Fi
  • 餐厅

客房选择

可用的客房筛选条件
显示 15 种房型中的 15 种

套房 (Eden Master Suite)

10.0 分,满分 10 分
绝佳
(1 条点评)
  • 海洋景观
  • 1246 平方英尺
  • 1 间卧室
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床

套房 (Eden Master Suite Rooftop)

  • 海洋景观
  • 2002 平方英尺
  • 1 间卧室
  • 可容纳 3 人(按实际入住人数收费)
  • 1 张特大床

Daisy Junior Suite Garden View

8.4 分,满分 10 分
非常棒
(117 条点评)
  • 花园景观
  • 614 平方英尺
  • 1 间卧室
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床

PRIVILEGE MASTER SUITE SWIM UP

  • 1237 平方英尺
  • 可容纳 3 人(按实际入住人数收费)

Daisy Junior Suite Pool View

8.2 分,满分 10 分
非常棒
(33 条点评)
  • 614 平方英尺
  • 可容纳 4 人(按实际入住人数收费)

Privilege Junior Suite Garden View

9.2 分,满分 10 分
非常棒
(20 条点评)
  • 花园景观
  • 614 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床

Privilege Junior Suite Pool View

9.8 分,满分 10 分
绝佳
(6 条点评)
  • 614 平方英尺
  • 可容纳 3 人(按实际入住人数收费)
  • 1 张特大床

PRIVILEGE JUNIOR SUITE SWIM UP

9.0 分,满分 10 分
非常棒
(17 条点评)
  • 613 平方英尺
  • 可容纳 3 人(按实际入住人数收费)
  • 1 张双人床

Privilege Junior Suite Rooftop

9.0 分,满分 10 分
非常棒
(10 条点评)
  • 度假村景观
  • 1453 平方英尺
  • 可容纳 3 人(按实际入住人数收费)
  • 1 张特大床

Junior Suite Standard

8.4 分,满分 10 分
非常棒
(143 条点评)
  • 花园景观
  • 614 平方英尺
  • 1 间卧室
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床

Privilege Master Suite

  • 1242 平方英尺
  • 1 间卧室
  • 可容纳 3 人(按实际入住人数收费)
  • 1 张双人床

Privilege Junior Suite Rooftop Pool View

  • 1453 平方英尺
  • 1 间卧室
  • 可容纳 3 人(按实际入住人数收费)
  • 1 张特大床

小型客房, 泳池景观 (suite)

9.4 分,满分 10 分
绝佳
(6 条点评)
  • 614 平方英尺
  • 1 间卧室
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床

标准房, 无烟房

  • 1453 平方英尺
  • 1 间卧室
  • 可容纳 3 人(按实际入住人数收费)
  • 1 张特大床

标准房, 无烟房, 泳池景观

8.0 分,满分 10 分
非常棒
(1 条点评)
  • 614 平方英尺
  • 1 间卧室
  • 可容纳 3 人(按实际入住人数收费)
  • 1 张特大床

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街区简介

大洋里维拉天堂酒店 - 全包式位于卡曼海滩,位于海滩。如果您的日程安排包括外出活动,艾尔卡马隆玛雅河高尔夫球场和探索主题公园肯定值得一逛,若想欣赏当地自然景观,可以探索卡门海滩主海滩和特雷斯里奥斯生态公园。带孩子一起旅行?请考虑选择艾许克瑞生态主题公园和自然蒸汽浴。想尽兴享受水上运动?您可以在住宿附近体验水肺潜水和浮潜。访问我们的卡曼海滩旅行指南
地图
Playa del Carmen, QROO

附近有什么?

  • 第五大道
    第五大道
    车程 9 分钟 - 3.5 英里
  • 卡门海滩主海滩
    卡门海滩主海滩
    车程 10 分钟 - 3.5 英里
  • 马罗马海滩
    马罗马海滩
    车程 17 分钟 - 9.6 英里
  • 艾许克瑞生态主题公园
    艾许克瑞生态主题公园
    车程 20 分钟 - 10.9 英里
  • 希拉科科科海滩
    步行 9 分钟 - 0.5 英里

周边介绍

  • 坎昆国际机场 (CUN) - 46 分钟车程

餐厅

  • Amaranto
    步行 5 分钟
  • El Templo
    步行 16 分钟
  • Las Máscaras
    步行 17 分钟
  • Fresco Bar
    步行 14 分钟
  • Bar L'Elefant
    步行 16 分钟

住宿简介

大洋里维拉天堂酒店 - 全包式

第五大道附近的豪华全包型住宿
入住大洋里维拉天堂酒店 - 全包式,享受水上乐园免费入场服务、夜总会和保龄球馆吧!这个住宿提供紧邻海滩的地理位置和沙滩排球,是晒太阳的好去处。犒劳一下自己,在店内水疗中心Despacio享受脚底按摩、泰式按摩或指(趾)甲修剪和护理。您可在店内的 11 家餐厅享用早餐、午餐、晚餐、儿童餐和法国菜。体验24 小时健身中心,参与篮球和排球等丰富活动。除了4 间泳池酒吧和4 间池畔酒吧外,住客还可以连接免费房内 WiFi。
其他的一些礼遇包括:
  • 5 个室外游泳池和儿童游泳池,配备4 间泳池酒吧、日光浴躺椅和池畔遮阳伞
  • 免费自助停车
  • 3 个室外网球场、保姆服务(收费)和会议室
  • 行李寄存、24 小时前台服务和旅游/票务服务
  • 在住客点评中,游泳池、员工服务和优越地理位置得到了很高的评价。
客房特色
所有 782 间客房均具备可存放笔记本电脑的保险箱和空调等礼遇,以及迷你吧(备有免费物品)和免费 WiFi等设施/服务。 在住客点评中,该住宿场所干净的客房得到了高度评价。
其他的设施/服务还包括:
  • 免费洗浴用品和吹风机
  • 40-英寸LED 电视,带卫星频道
  • LED 灯泡、咖啡机/冲茶器和吊扇

全包详情

此住宿是全包住宿。房价包含住宿内的餐饮费用(可能会有部分限制)。

小费和税款

小费已包含在内,住客可自愿多付小费。

餐饮

包括所有自助餐、照单点餐、小吃和饮料
限时提供客房送餐服务
客房内迷你吧(提供各种酒水)

活动和设施/设备

包括所有现场活动及设施和设备的使用。

水上活动

水肺潜水课程

陆上活动

健身设施
网球
排球

娱乐活动

店内娱乐和活动
使用店内俱乐部

奖项与背景

生态认证住宿
此住宿参与了Biosphere,该计划可衡量住宿对以下一个或多个方面的影响:环境、社区、文化遗产及当地经济。

同类型住宿

住宿服务设施

网络

  • 所有客房提供:免费 Wi-Fi
  • 部分公共区域提供:免费 Wi-Fi

停车设施和交通

  • 店内免费提供自助停车位
  • 店内提供有限自助停车位

餐饮

  • 1 家咖啡店/咖啡馆
  • 10 家酒吧/酒廊
  • 11 家餐厅
  • 4 间池畔酒吧
  • 4 间泳池酒吧
  • 情侣/私人用餐
  • 私人野餐
  • 小吃店/熟食店

店内餐厅

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Sakura

休闲活动

  • 1 个热水浴缸
  • 24 小时健身房
  • 3 个室外网球场
  • 5 个室外泳池
  • 保龄球馆
  • 儿童泳池
  • 公共区域有电视
  • 购物
  • 篮球
  • 立体声音响设备
  • 免费儿童俱乐部
  • 免费水上乐园
  • 乒乓球
  • 全套 SPA 服务
  • 沙滩排球
  • 室外游泳池(住客可使用)
  • 台球桌/撞球台
  • 夜总会
  • 游乐场
  • 游乐厅/游戏室

家居型

  • 5 个室外泳池
  • 保龄球馆
  • 保姆服务(收费)
  • 儿童泳池
  • 免费儿童俱乐部
  • 免费看管儿童活动
  • 免费水上乐园入场
  • 洗衣设施
  • 现场救生员
  • 小吃店/熟食店
  • 游乐场
  • 游乐厅/游戏室
  • 杂货店/便利店

便利设施

  • 24 小时前台服务
  • 发廊
  • 礼品店/报摊
  • 前台提供保险箱
  • 洗衣设施
  • 行李寄存
  • 杂货店/便利店
  • ATM

住客服务

  • 干洗/洗衣服务
  • 观光和订票协助
  • 婚庆服务
  • 客房清洁(每日)
  • 礼宾服务
  • 求婚/浪漫套餐
  • 通晓多种语言的服务员
  • 行李员/门卫

商务服务

  • 电脑站点
  • 会议室
  • 商务中心

室外

  • 池畔躺椅
  • 地处沙滩
  • 花园
  • 露台
  • 泳池遮阳伞

全套 SPA 服务

  • 美甲/修脚
  • 面部护理
  • 情侣护理室
  • 热石按摩
  • 热水浴缸
  • 瑞典式按摩
  • 桑拿
  • 泰式按摩
  • 蒸汽房
  • 足底按摩
  • SPA 中心每天开放

无障碍设施

  • 如果您需要特殊无障碍设施,请在预订成功后,使用收到的预订确认信息与住宿联系。
  • 化妆放大镜
  • 无电梯

其他

  • 4 层楼
  • 4 栋建筑
  • 厨余垃圾综合处理政策
  • 当地艺术家展览
  • 地中海风格建筑
  • 建于 2016 年
  • 接待大厅
  • 救生员
  • 双层玻璃窗
  • 素食用餐选择
  • 蚊帐
  • 无烟住宿
  • 综合回收政策
  • LED 照明至少占 80%

客房服务设施

卧室

  • 提供床单

浴室

  • 吹风机
  • 免费洗护用品
  • 提供毛巾

娱乐

  • 40 英寸可收看卫星频道的 LED 电视

餐饮

  • 咖啡壶/茶具
  • 免费瓶装水
  • 有限的客房送餐服务
  • 贮满食品的迷你吧(免费)

其他

  • 电话
  • 吊扇
  • 恒温控制空调
  • 节水淋浴
  • 节水马桶
  • 可存放笔记本电脑的保险箱
  • 客房节能开关
  • 书桌
  • LED 照明

政策

入住

开始办理入住:15:00;停止办理入住:05:30
延迟入住需视供应情况而定
住客需年满 18 岁

退房

12:00 之前退房
延时退房需视供应情况而定
需付延时退房费

特别入住说明

前台工作人员将在住客到店时接待
住宿提供的信息可以使用自动翻译工具进行翻译

进入方式

前台

宠物

不可带宠物

儿童及加床

欢迎儿童入住。
2 岁及以下儿童可免费入住,前提是这些儿童与父母或监护人同住一间房并共用现有床褥
不提供折叠床/加床。
不提供儿童床(婴儿床)。

该住宿接受的付款方式

重要信息

费用

您需要到店支付以下费用。费用可能包含适用的税费:

  • 征收城市税:每间住宿每晚 USD3.31

这里已包括住宿向我们列出的全部收费项目。

其他项目

  • 需付延时退房费(视供应情况而定)

上面所列内容可能并不完整。这些费用和押金可能不包括税款,并且可能会随时发生变化。

您需知道

可能需收取加人费用,具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件(带照片)和信用卡、借记卡或缴付现金押金,以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
在相同住宿/入住日期预订超过 8 间房的团体预订可能需遵循特别的取消政策或额外收费。
此住宿接待方接受的付款方式有:信用卡、借记卡,以及现金
此住宿场所使用灰水回收系统。
该住宿场所采用的安全设施包括灭火器。
此住宿拥有阳台、庭院、露台等户外空间,可能不适合儿童入住。如果您有顾虑,我们建议您在到店前联系住宿接待方,以确认他们是否可以为您安排合适的客房

其他注意事项

此住宿场所没有电梯
08:00 至 20:00 可使用游泳池。
12 月 24 日入住的总价中包括了必须支付的圣诞前夕晚宴的费用。
12 月 31 日入住的总价中包括了必须支付的元旦前夜晚宴费用
只有经过登记的住客才可进入客房。

常见问题

大洋里维拉天堂酒店 - 全包式有游泳池吗?

是的,此住宿设有5 个室外游泳池和儿童游泳池。游泳池开放时间:08:00–20:00。

大洋里维拉天堂酒店 - 全包式住宿费用是多少?

截至 2026 年 4 月 11 日,我们找到的大洋里维拉天堂酒店 - 全包式 2 位成人 1 晚最低价是 $252(含税费),入住日期是 2026 年 5 月 3 日。这个价格基于我们在过去 24 小时内找到的,未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期,可以看到更加准确的价格。

大洋里维拉天堂酒店 - 全包式允许宠物入住吗?

不可以,该住宿不允许宠物入内。

停车费是多少?

该住宿免费提供自助停车。

何时可在大洋里维拉天堂酒店 - 全包式办理入住?

开始办理入住:15:00;停止办理入住:05:30。 在限定时间内可安排延迟入住。

何时可在大洋里维拉天堂酒店 - 全包式办理退房?

退房时间为 12:00。延迟退房会收取费用(视客房供应情况而定)。

大洋里维拉天堂酒店 - 全包式提供全包式服务吗?

是的,这是全包式住宿。包括所有餐饮,活动包括:网球、排球、水肺潜水课程等等。

大洋里维拉天堂酒店 - 全包式的地址在哪里?

这家卡曼海滩住宿依傍着海滩,距离希拉科科科海滩和Chun-Zumbul(潜水点)步行不到 15 分钟。而且,艾尔卡马隆玛雅河高尔夫球场和蓬塔埃斯梅拉达海滩距离酒店不到 5 公里。

点评

关于大洋里维拉天堂酒店 - 全包式的点评

8.4

很好

8.8

清洁度

8.6

服务设施

8.6

员工和服务

8.4

住宿条件和设施
10 分 - 超赞。1499 条好评,共有 2912 条点评
8 分 - 还可以。726 条好评,共有 2912 条点评
6 分 - 一般。360 条好评,共有 2912 条点评
4 分 - 很差。174 条好评,共有 2912 条点评
2 分 - 糟糕。153 条好评,共有 2912 条点评

点评

10/10 超赞

xiaoyu

满意:清洁度、服务设施、住宿条件和设施
不错
2026 年 2 月入住 4 晚

8/10 还可以

Judy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was not informed of my downgraded room, due to my child being 11. Also was not able to utilize app. Room service only allowed me to order for onw person instead of two
2026 年 3 月入住 3 晚

2/10 糟糕

Franklin

与配偶出行
满意:住宿条件和设施,清洁度
Lowest level of service I’ve ever received at a resort. Every venue (bars, restaurants and coffee shop) had long lines and minimum staff. Timeshare type presentations was 4 hrs of our day when promised it was only an hour. Offered lots of gifts for taking part and then only received a fraction of them. When I asked what happened was ignored and fed lies I will never be back and wouldn’t recommend this or any H10 properties
2026 年 4 月入住 5 晚

6/10 一般

Martin

与家人及幼儿出行
满意:服务设施,员工和服务
Good sized room. Decent restaurant choice. The hotel is looking a little tired. Excellent staff. The biggest issue is the towels on sunbeds without people using them. We experienced unused sunbeds with “reserved towels” for 4 hours. The hotel doesn’t enforce its rules which can lead to guest confrontations.
2026 年 3 月入住 12 晚

8/10 还可以

Serhiy

与家人及幼儿出行
满意:员工和服务、服务设施、住宿条件和设施
Resort is nice! Stuff are very nice and helpful! Family-friendly place. Pools are nice! Food is ok. I would really recommend to clean a rooms a bit more- doors, bath tub, floor in the bathroom, sink. Also- not a single show in a whole week! Karaokes- almost every day🙈.
2026 年 3 月入住 6 晚

10/10 超赞

Renee

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the restaurant selection here. Never really a problem to find a place to eat every night that’s not the buffet. Drinks selection was unlimited and they even set up extra margarita stands every night. Loved the abundance of wildlife. So fun to watch the monkeys every morning, the coatis every day and the kitties by night.
2026 年 3 月入住 10 晚

10/10 超赞

Harold

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Tout à été parfait
2026 年 4 月入住 4 晚

4/10 很差

Ozgen Sumeyye Oktem

与家人及幼儿出行
满意:清洁度
不满意:住宿条件和设施,服务设施
Rooms are clean, some staff are really rude. Beach side is terrible, all with rocks and I cut my foot. Evening activities are poor. Dont recommend
2026 年 3 月入住 7 晚

8/10 还可以

michael

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s a nice hotel, large kind of like a small town to itself. Most of the staff are very friendly. We had some issues at check in as they downgraded two of our three rooms, as a result of over booking. They still have not credited us back for the difference. I’m hoping they do obviously. The privilege upgrade was worth it. The Butler we had, Allen was excellent. overall, I recommend this hotel. once the winds died down, the beach was beautiful and they kept it clean. The ocean front rooms are large suites with a really nice view.
2026 年 4 月入住 7 晚

4/10 很差

Mona,Great Falls

与家人及幼儿出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
Not recommended
2026 年 4 月入住 6 晚

10/10 超赞

Sara

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was the perfect resort. So many activities for all age levels. Kids had so much to do and so many pools to choose from. Food was fantastic and always available from the restaurants to the buffet to the coffee shop and little lunch places throughout the resort. I would suggest getting the privileged level access as it opens up one to two more pools depending on age (there is one adult only pool) and also gives preference for booking the restaurants. The beach was also fantastic and clean and no one harassing you to buy anything. They do have people out on the beach to offer pictures, massage, braids etc but they don’t continue to ask if you say no. Service was fantastic. Every staff member we encountered was so helpful and friendly. Would definitely return to this specific resort as well as consider the hotel brand in new places as well.
2026 年 4 月入住 6 晚

2/10 糟糕

GISSELLE

与家人及幼儿出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
“5-Star Fraud” – Ocean Riviera Paradise ⭐ 1/5 – 5-STAR FRAUD This hotel is a complete scam. It’s advertised as a 5-star resort, but the reality is far from it. Severely understaffed, slow and disorganized service, and poor customer attention. The food is very low quality, with limited options and endless lines for everything, even the buffet. Several times we couldn’t even get into the restaurants. The beach is full of rocks and seaweed, not what you expect in Cancun. You pay for luxury and get chaos instead. Do not recommend at all. There are much better options for the same price. “Fraude de 5 estrellas” – Ocean Riviera Paradise ⭐ 1/5 – FRAUDE DE 5 ESTRELLAS Este hotel es un engaño total. Lo venden como 5 estrellas, pero la realidad es completamente diferente. Falta de personal en todas las áreas, servicio lento, desorganizado y con muy mala atención. La comida es de pésima calidad, con muy pocas opciones y colas interminables para todo, incluso para el buffet. En varias ocasiones ni siquiera pudimos entrar a los restaurantes. La playa está llena de rocas y algas, nada que ver con lo que uno espera en Cancún. Pagas por lujo y recibes una experiencia caótica. No lo recomiendo para nada. Hay opciones mucho mejores por el mismo precio.
2026 年 3 月入住 7 晚

10/10 超赞

KHRYSTYNA

满意:清洁度、员工和服务、住宿条件和设施
Great place! A lot of restaurants and dood options that included in all inclusive. I had a great time there and stuff is friendly and helpful. I am recommending this place, so worth of paid money👍
2026 年 4 月入住 6 晚

8/10 还可以

Sharon

与家人及幼儿出行
满意:员工和服务,清洁度
Good resort.!rooms little dated but plenty of activity vitiate kids and lots al of food choices
2026 年 4 月入住 5 晚

8/10 还可以

Judy

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything about this resort was lovely. The staff, the room, the critters running around. My one caveat, and this would probably dissuade me from returning, is the loud music blaring from 8am on. The beach pool was much nicer because it was way quieter so you just heard the sounds of people having fun. But, it would be nice to enjoy the pool right outside our room. The buffet food was generally good but we were unable to get a reservation for any of the specialty restaurants. Our visit to the beach restaurant was aborted when, after waiting in line, we were told they couldn't put 2 tables together for our party of 7 because of reservations by the Privilege Club members. Not a good look.
2026 年 3 月入住 6 晚

6/10 一般

Geetu

与家人及幼儿出行
满意:住宿条件和设施,清洁度
不满意:员工和服务
Our overall stay was good as we did not go with high expectations. Even though it is a 5 star hotel, it does not feel luxurious. They had a lot of entertainment options which was good, however, most of the entertainment areas such as the Game room and Bowling did not open until 2 or 4pm in the afternoon. Given the number of rooms and guests they have the bowling option was only available from 4pm to 11pm and if you try to go there after 10pm they straight away refuse to accommodate you. Out of our 5 days stay at the hotel we got to experience bowling only once and were refused twice saying they are full. Even though out of 4 or 5 lanes they had they were operating only 2 lanes and the staff there said it was reserved for a family. On the other hand when I asked to reserve for next day they told me its 1st come 1st serve. So I was being told 2 different things. The check in experience wasn't great either, we interacted with Manuel for our check in and he didn't seem welcoming at all. He was kind of irritated too when I asked to repeat an information. All other front desk staff were okay except for Manuel who didn't seem to be interested to help or provide information when asked. Another rude staff was Ismayil at Route 66 restaurant who looked as if he didn't want guests to come in. I am not sure if their staff are way underpaid but they didn't seem to be smiling or happy to help. Having said that, the staff at Mikes coffee place were the only ones who would smile & greet.
2026 年 3 月入住 4 晚

8/10 还可以

Mauricio

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
En general todo fué muy bueno solo mejoraría los restaurantes, el buffet les gana por mucho en sabor y calidad 👌
2026 年 4 月入住 3 晚

10/10 超赞

ALFREDO,DAYTON

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our stay at the Ocean Riviera Paradise was great! The resort itself was well maintained, and I liked the feel and set up of the place. The staff was great, and the dining experiences were good. I would say what made our trip exceptional was our butler Alan! He definitely went above and beyond! Any requests that we had he took care of, and always just checking in to make sure we were always ok. That was greatly appreciated so definitely special shout out to Alan!
2026 年 3 月入住 5 晚

8/10 还可以

Sachin

与家人及幼儿出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were great. Staff is very professional. Food is okay, no Indian veg options. Luggage was brought to room upon check-in. At check-out time, we were asked to bring luggage to front-desk. Loved the beach by the hotel. Family had good time.
2026 年 4 月入住 4 晚

10/10 超赞

Tayler

满意:清洁度、员工和服务、服务设施、住宿条件和设施
So much to do for the kids. The water park was a hit as well as the daily and nightly entertainment.
2026 年 3 月入住 10 晚

10/10 超赞

CHRISTOPHER

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The pool was nice and clean, however the floor of it was very rough and my feet were raw after a couple days of being in it. 2nd the pool chairs were snatched up by 6:30AM. If want a pool chair you have to put something on them, claiming them, early on. The arcade was not free and was expensive. The pool table was $3 per play as well. Overall a fantastic resort.
2026 年 3 月入住 4 晚

6/10 一般

Seepan

与家人及幼儿出行
满意:服务设施
不满意:住宿条件和设施,员工和服务
Overall, the stay was decent, but the property is neither high-end nor particularly well managed. There were multiple instances where we couldn’t reach anyone at reception, bell service, or room service for hours. On some Sundays, housekeeping didn’t service the room unless we specifically requested it. Our luggage was also significantly delayed—what was promised in 20 minutes took nearly five hours to arrive. The resort itself feels outdated, though it does offer good entertainment for kids, especially the waterpark and playground areas. The property is quite large, so getting around often requires golf cart transportation, which can involve long wait times. Another downside was the constant sales pressure. Staff repeatedly encouraged us not to book through platforms like Expedia or other travel agencies, claiming we could save thousands by booking directly with them. In our experience, these felt like misleading sales tactics with unrealistic promises, which was frustrating. In summary, I would consider this place only if it fits your budget or if you specifically want to stay at this resort. Otherwise, there are better options available. The food was below average in both quality and variety—I would rate it 2 out of 5 stars.
2026 年 3 月入住 6 晚

8/10 还可以

Melissa Taylor

满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is an incredible resort for kids. So many fun things for them to do. We booked solely for the water park and my kids played on it for 20 minutes the first day then didn’t touch it again. The slides are slow so it’s more work than it’s worth for them. We didn’t do the kids club, but the kids club staff have an event for kids in the main square everyday. I would make sure your trip includes at least one Saturday. The square is a real party that night - all the vendors show up and it’s like a mini Mexican market. The staff (aside from kids club) were all a bit
2026 年 3 月入住 11 晚

10/10 超赞

Atulesh

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
There is something for everyone, really enjoyed our time here. Its a little too big of a resort but you get everything.
2026 年 3 月入住 7 晚

8/10 还可以

José Javier

与家人出行
满意:住宿条件和设施,清洁度
不满意:服务设施
El personal no tienen la información sobre las actividades que ofrece el hotel o si la tiene no la trasmite El hotel no garantiza tu estadía entre que haces el check out y sale tu vuelo
2026 年 3 月入住 5 晚