“A lovely little hotel at the heart of Ravenna. A bit of a first in that it comes with its own church. A great place to stay, the rooms are on the small side and the bathroom is definitely basic but this is more than made up for by the location and the building itself, you couldn’t ask to be closer to the action. Breakfast is included and this is substantial. There is plenty of outside space to sit with your Spritz when it is sunny. The staff are lovely and hard working. There is limited parking……
“The reception gentleman for check in was so helpful and kind. We each used the translator on our phones and had laughs. He recommended an excellent restaurant for authentic food that was very close. The breakfast was delicious and the attendant was very conscientious. She kept everything stocked and was also quite helpful. Loved the quiet in the rooms and even on our balcony. A peaceful location. Good choice. From the Ravenna train station it was a wild bus ride on #80. Be sure to watch for……
“预定价格278欧，酒店比预定的价格多收了46欧，离店前对此提出疑问，出示写清楚所有价格的预订单并要求退钱，酒店答应我会查询一下并尽快处理。但是退房后在我多次主动询问下，还是没有处理。hotels的客服帮我打电话发邮件联系，也没有回应。服务态度十分消极，非常不好的体验。We were overcharged by €46, and the hotel does not intended to refund the money after I told him the mistake he made.Hotels's custom service helped me to call them ,but no answers.Very terrible experience .Great city, but bad hotel service！！！”
“The receptionist that checked us in appeared very nervous. The guy (Gaston) who took over was very friendly and helpful. I didn't appreciate the micro managing over breakfast - I really don't need to be told how to push a button marked 'cappucino' in order to get a drink”
