Redmond Chalets

"From the moment I walked through the front door, I was greeted with a genuine smile and a friendly “hello” from Joanne. Places need more Joanne’s in their workplace. She is a keeper. She should teach customer service to others. "

"A good location, but off set by petty charges like for parking fee. Stayed in a ground level room at the end of one of the buildings. People coming and going through the card controlled entry exit door make lots of noise I could hear inside my room. I could easily hear another quest walking around in a room above me. When checking in, they also charge me one hundred dollars for said room deposit in addition to the quoted price I initially reserved the room for online. Was told third party reservation booking wasn't ideal, got the sense it was not preferred at this establishment. "

"The room was clean and nicely designed, the staff was friendly and the grounds were beautiful. I was not a fan of how spread out all the amenities were compared to where we were staying. Getting in my car to drive to the pool/gym( gym hours -odd, did not open early ) was not something I really wanted to do. The most unfortunate part about the stay was that the Internet/WiFi/TV's stopped working for half our time there. That coupled with the check in being a little tricky to find, and the elevators not working ( our room being on the 3rd floor and laundry on the 1st ), made the stay not the greatest."

"The staff is great "

"Refrigerator was missing the plastic door on the freezer so everything froze even with the fridge set to lowest setting. Internet didn't work at night. Was 0.1 mbps. TVs locked into cable mode only so leave your Roku sticks at home unless you have a universal remote for samsung. Shower was stuck in shower only mode for those weirdos that like a bath. Breakfast was fine but no longer hot breakfast. Just mini muffins and bars and fruit.(Google maps shows the yester-years). Low review is mostly for the horrible wifi. So easy to fix. "

"This is my preferred resort to stay at when I'm in the area for work. Love the resort grounds and the rooms are very comfortable. Staff is always very accommodating and courteous. Good place to relax at after a day of work."

"The bed was hard. I was fine for one night but I wouldn’t stay there again. "

"I have stayed here several times and it has been consistent in great staff interactions and cleanliness every time. Only thing that was a little disappointing was the spa was having issues this trip."

"Hot tub broken and pool was very cold. This is the 3rd time I'm a row useing expedia for reservation that the hotel we chose had a broken hot tub. I use you so I don't have to call the hotel for the reservation. If I have to call the hotel in advance to make sure the amenities are available what do I need expedia for?"