Search Capsule Hotels in Richmond

"Hotel was very good specially the staff is very helping and I would like to mention about Sharan who was on the front desk and help us so nicely for checking in ."

"Very disappointing stay — not 5-star quality. The hotel looks nice and the bed is comfortable, but the 1-bedroom design is poorly thought out. There is no proper bathroom door, so odors easily spread into the room. The shower is dangerously slippery with no grab bars, which is a real safety concern for families and elderly guests. I asked for an anti-slip mat, and they didn’t have one. I do appreciate the staff member who tried to help by bringing kitchen mats, but this is not an acceptable solution for a hotel at this level. The heated flooring either was not working or had no clear instructions. The restaurant was closed, and the alternative was poorly handled — uncovered pastries with flies around them, and no lids for coffee to-go, which is very basic. Service was the most frustrating part. We booked 3 rooms with 2 complimentary valet spots and clearly informed staff at check-in, yet were still charged incorrectly at checkout. When we raised it, staff (Sahar) was dismissive, implied it was our fault, and did not apologize. Also, despite requesting and confirming a baby playpen, a dog bed was placed in our room instead. Overall, far below expectations. The 5-star reviews on Google seriously made me question their accuracy. I would not recommend this hotel, especially for families or elderly guests."

"No complimentary bottled water anymore. One elevator stopped working for almost half a year."

"Everything was wonderful the only issue was I accidentally drove home with both key cards in my purse. I do know that you recode them all but if you need them back just send me an address."

"Hotel was perfect for a overnight stay "

"Very close to the airport, clean and wonderful staff. Give Kevin a raise."

"Clean room"

"Good size room with comfortable bed. In fact by European standards the room was massive Breakfast served with minimal effort. No hot food but a reasonable variety. Hotel is 15 min walk from the sky train station or there is a bus stop across the road. Short hop to the airport. "

"This hotel was a pleasant surprise. Very friendly and helpful front desk staff, convenient to all the things I needed before a flight (restaurants, shopping), plus a free airport shuttle and the delicious hot breakfast was better than I expected. This was a good find!"