“We messaged the property before arriving to confirm that we would be arriving late at night and never received a response back. When we arrived, no one was on site to check us in and no one was answering our calls, voicemails, and messages. We were unable to stay on site, so I requested a refund, only to be told it was "our fault for not communicating" that we'd be checking in late and that a refund would not be issued. We recevied zero communication about their late check in policy prior to……
“We messaged the property before arriving to confirm that we would be arriving late at night and never received a response back. When we arrived, no one was on site to check us in and no one was answering our calls, voicemails, and messages. We were unable to stay on site, so I requested a refund, only to be told it was "our fault for not communicating" that we'd be checking in late and that a refund would not be issued. We recevied zero communication about their late check in policy prior to……
Vasos