“The staff were most interested in their social media on their cellphones. THIS. On a Thursday late afternoon about 6. I had to wrangle our bags and prop open doors by myself. Crickets from 2 Door staff, 2 desk staff, 2 eatery staff, and the bar back staff. The bartender coming on duty came and offered assistance as we were pushing the cart to the elevator bank. The side door had no ADA access and the vestibule door was cantered half open. All throughout our stay the door staff was inattentive.……
“Loved the property as a whole and the outdoor pool was lovely! Loved all the snacks/drinks that were available in the room, but needed to scan QR code for prices. Overall, loved our room and would definitely stay here again!”
“Front desk staff was awesome-especially Aleena. She is a true professional and, in a time when customer service is so hard to come by, it’s so refreshing to see someone so polished and efficient.”
“We stayed at a historic hotel near Pikes Peak, and it truly felt like stepping back in time. The property is full of vintage charm and classic character. While the atmosphere has an old-fashioned feel, everything — from the surroundings and room cleanliness to the attentive service — made us feel very comfortable throughout our stay.
We would happily return again.
The nearby Old Town area is unique and full of character, perfect for strolling and exploring. Our favorite spot was Manitou……
“Everything was great. The host stayed up late for us due to our arrival being late from a delayed flight.
Breakfast was Amazing, and the views were phenomenal. Zero complaints.”
“No response for request for keys, never received request for info email; immediaye voice mail with no call back. HAD TO GET A ROOM ELSEWHERE. Hotels.com should NOT offer this place to stay when it is confirmed you get no help/immediate response. It was 7 pm at night, NOT the 10 pm advertised late check in.”