艾伦代尔旅游套票 | 艾伦代尔机票+酒店优惠低至 4 折

I usually come here with my family every other month in order for my son to swim. Recently I lost my grandmother and one of the staff members was very passive aggressive towards the guest. I was needing to be checked in & her attitude was aggressive, I walked in & said hi.. she awkwardly just stared at me as she was putting lotion on her hands. Instead of “hello welcome to xyz…” she said “ What do you need? Do need something?” I said “I need to check in a room.” She stared and said “well you need to go over there not here..” her name was _____. I know it is a sensitive time for me & she didn’t know, so I brushed it off. Then she said “what is the name..” I told her my name … was holding my ID she act like she didn’t want to grab it I told her “here’s my ID, this would probably help.” She stared and was like “umm okay”.. she rolled her eyes multiple times & as she was walking to the desk she made a face of disgust, she thought I didn’t see her but I did . I forgot I needed an another card to check in the room deposit so I had to go back to my car & get it. I was waiting in line & was checked in by another person. Which was a relief but she was still up there talking on the phone with a customer being very rude. Not sure if she was having a bad day but I did not like that experience. I’m usually checked in by the manager which is a really nice guy but she was very rude. Young of course but I was not expecting someone to be so passive aggressive while working in hospitality.

Customer service was horrible

This facility had people just hanging out in the parking lot after dark. There were upsetting Halloween decorations everywhere and that was very dark and unwelcoming. The shower curtain rod was not securely fastened to the wall and looked like it would fall down. The buttons on the airconditioner unit were worn off and unresponsive. There were unpatched screw holes in the walls. The plate on the neck of the shower head wasn’t secured. There was a used washcloth hanging over the shower head from a prior guest. The toilet tank wasn’t filling properly. The breakfast was good. The window shades were good. The beds were comfortable. The price was lower than other hotels in the area but upon arrival I regretted my choice because of the dark parking area and the above mentioned negatives. There was a look and feel that was disconcerting. I questioned safety for my family and felt obliged to inspect the room for hidden cameras because I felt like there was something shady about this hotel. The man who checked me in was efficient but not warm to talk with. When he requested a credit card that could be billed for $100 deposit it felt like somebody would be looking for a problem to peg on me. That’s why I took note of several things that were not in great comdition because I reported those outright to make sure that I wouldn’t be blamed and held responsible. I would not recommend this hotel because I felt very uncomfortable for my families privacy and safety.