Bal Harbour Shops Tours

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

I don’t recommend this place to anyone Bad service Aggressive staff No smiles Party place Food not the best Pass on this one … the reception employee night shifts will not even get up to help Or will call the cops if his not in control I would not go there so many nicer places in Miami Beach