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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with outdoor pool

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Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

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Exterior
View from room
Outdoor pool, pool umbrellas, sun loungers
The Turquoize at Hyatt Ziva Cancun offers an all-inclusive adults-only experience near La Isla Shopping Mall. Guests love the helpful staff, beach cabanas, and loungers on the pristine shoreline. All-inclusive amenities ensure a complete vacation experience.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar

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  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Check availability for these dates

Tonight
Oct 5 - Oct 6
Check availability for tonight Oct 5 - Oct 6
Tomorrow
Oct 6 - Oct 7
Check availability for tomorrow Oct 6 - Oct 7

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master Double

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Eco-friendly toiletries
  • 690 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Eco-friendly toiletries
  • 689 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master King

9.8 out of 10
Exceptional
(23 reviews)

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Eco-friendly toiletries
  • 689 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master Double

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Eco-friendly toiletries
  • 690 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Turquoize Sky Swim Up Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Swim Up Ocean Front Master King

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Eco-friendly toiletries
  • 690 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master King

9.8 out of 10
Exceptional
(24 reviews)

Highlights

Furnished balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Eco-friendly toiletries
  • 690 sq ft
  • Ocean view
  • Sleeps 3

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About the neighborhood

Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • Cancun Convention Center - 9 min walk - 0.5 miles
  • Forum Beach - 11 min walk - 0.6 miles
  • Caracol Beach - 12 min walk - 0.7 miles
  • Hotel Zone Beaches - 9 min drive - 3.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Lobby Bar - ‬4 min walk
  • ‪Vips - ‬6 min walk
  • ‪Tradewinds - ‬1 min walk
  • ‪Mediterraneo - ‬4 min walk
  • ‪El Mercado - ‬1 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Luxury all-inclusive property near Gaviota Azul Beach
Close to Cancun Convention Center and Forum Beach, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive provides 2 poolside bars, a grocery/convenience store, and a rooftop terrace. With a beachfront location, beach cabanas, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a massage, a body wrap, or a body scrub at Zen Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. The gym offers yoga classes and fitness classes; other things to do include parasailing, beach volleyball, and snorkeling. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • An outdoor tennis court, concierge services, and wedding services
  • A gift shop, massage treatment rooms, and beach towels
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 160 rooms have comforts such as private outdoor hot tubs and 24-hour room service, in addition to perks like furnished balconies and laptop-compatible safes.
Other amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 48-inch flat-screen TVs with digital channels
  • Wardrobes/closets, balconies, and LED light bulbs

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

Onsite entertainment and activities
Onsite live performances

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bastille - Adults only
  • Lorenzo's
  • Punta Vista
  • The Moongate
  • Tradewinds

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • Elevator

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Renovations and closures

The following facilities or services will be unavailable from August 4 2025 to October 31 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 17 years old are not allowed in the spa

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Frequently asked questions

Does Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive have a pool?

Yes, this property has an outdoor pool. One of the pools will be unavailable from August 4 2025 to October 31 2025 (dates subject to change).

How much does it cost to stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

As of Oct 5, 2025, prices found for a 1-night stay for 2 adults at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive on Oct 31, 2025 start from $765.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include aerobics classes, cooking classes, pilates classes, and more.

Where is Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. Cancun Convention Center and Forum Beach are also within 15 minutes.

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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 814 out of 1000 reviews
Rating 8 - Good. 101 out of 1000 reviews
Rating 6 - Okay. 35 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Very nice clean resort and the staff was exceptional and very friendly
Stayed 4 nights in Aug 2025

10/10 Excellent

Melaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! One of the best hotels I have ever been to!
Stayed 3 nights in Aug 2025

10/10 Excellent

Mukeshkumar

Liked: Cleanliness, amenities, property conditions & facilities
Amazing Stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Aug 2025

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beaches
Stayed 2 nights in Aug 2025

8/10 Good

Simone

Liked: Cleanliness, staff & service, amenities
The Butlers Liliana & Helena were incredibly friendly and helpful and did an outstanding job making our stay a dream vacation! The Hotel was also very accommodating to our needs. The views were beautiful and the food was amazing. All facilities were very clean! We were disappointed that the infinity pool was under renovation, but we had a great time at the beautiful private beach, the Cabana and the pools!
Stayed 7 nights in Aug 2025

10/10 Excellent

Karon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The flute was top of the line, fresh hot, and delicious
Stayed 3 nights in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this is a 4.5 star property. Location is great with 2 beaches, great views and little seaweed. Staff is wonderful, friendly, helpful and engaging. Room was nice. Great view, clean and comfortable. Dining option in the resort were far better than I expected. I'm a foodie and the menus, preparation and quality were the best I have had at al all inclusive in Mexico/Caribbean by far. Seafood was fresh and well prepared. Mexican option were great (although dumbed down for the American palette unfortunately, but forgivable). Drinks were very good as well made with real liquor and had great variety.
Stayed 4 nights in Sep 2025

10/10 Excellent

Siraj

Liked: Cleanliness
Awesome facility.
Stayed 5 nights in Jun 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente. Altamente recomendable. Lo unico un poquito escaso en restaurantes para el almuerzo muchas parrillas por todos lados pero a nosotros nos gusta sentarnos a comer. El trato esoectacular, excepcional
Stayed 4 nights in Aug 2025

10/10 Excellent

Yuniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 2 nights in Jul 2025

10/10 Excellent

Andre

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Jun 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of food options and great staff. Upon arrival, be aware that there may be marketing opportunities presented by a third-party company within the hotel, which somewhat wasted our time. Unfortunately, I forgot the name, but it ends with 'Collection.' Otherwise, everything else was amazing, and this establishment certainly does not hold back on quality. We will be back soon.
Stayed 4 nights in Aug 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service staff exceeded our expectations every step of the way.
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible
Stayed 4 nights in Jul 2025

10/10 Excellent

Datwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is majestic, welcoming and caters to family and adults only. This property is the perfect combination fun and private at the same time. The variety of eating area's is phenomenal. The staff is friendly and ready to assist at any moment. The resort is located in the Hotel zone which is extremely safe in the day time and at night due to the high presence of police. My wife and I are planning a family trip for 2026. Will definitely recommend this resort to anyone who ask.
Stayed 2 nights in Aug 2025

10/10 Excellent

miljana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shout out to Domingo our waiter while at the beach cabana. Amazing service.
Stayed 3 nights in Jun 2025

10/10 Excellent

ZONG YUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good foods and staff are very friendly!
Stayed 1 night in Apr 2025

10/10 Excellent

Song

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 1 night in Jun 2025

10/10 Excellent

ZONG YUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good foods and staff are friendly
Stayed 5 nights in Mar 2025

10/10 Excellent

Jocelyn

Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay! Our room was on the adults only side. Many restaurant options and events. Make sure you visit south beach. Only thing I would advise is staff to vacuum/mop the hallways on the 7th floor.
Stayed 3 nights in Jun 2025

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno el lugar , el precio me parece excesivo, el beneficio de botella de vino para quienes no consumimos alcohol es absurdo
Vista espectacular
Stayed 2 nights in Jul 2025

6/10 Okay

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants very good Buffet (mercado) not quality on variety of food
Stayed 3 nights in May 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Loved it
Stayed 3 nights in Feb 2025

10/10 Excellent

Makoto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良かった
Stayed 2 nights in Apr 2025

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