Lair Hill Park Tours

Upon checking in, I was given a room with black mold under the window, the flooring/baseboard was not attached and laying on the floor. The table covered in I’m guessing maple syrup, and the bed ruffled, not freshly made. The fan didn’t work and the room was HOT. The room was not ready (clean) for use. And eh mold issue is a whole other issue in itself. I returned to the front desk, explained that I’d like a different room and why. She asked me to show her. I gave her the room key and told her as soon as she opens the door she’ll see it. Came back telling me I needed to book a better room the next time I made a reservation. As if I had any control over which room you assigned me at check in. I was. Infused and asked her what she meant. She said I reserved an “accessible” room and ext time I need to pick a better room. I told her I shoes the inexpensive room- doesn’t matter that it’s ADA, eh fact that mold is in there and the room isn’t clean has nothing to do if it’s standard or ADA- the room should not be rented until clean and the mold issue fixed. I have no control over what room I’m assigned, but you should be checking rooms and housekeeping should be putting a ticket in when the wall is separated from the baseboard. Not my problem, but the customer service was a fat ZERO. Don’t place blame, be passive aggressive and rude for something your customer had zero involvement with.

Clean room WiFi great

The room was clean, the front desk people were so nice, and it was a great value. The area felt safe, and the river view was nice. The parking had only 1 way in and out, but the spots were directional, which made it hard to get out if the lot was full. We struggled to find a spot if we came back late. It might have been my bad, but I found it strange that the staff had me grab towels to exchange and other items. I would've rather they just asked to come in and do their thing.