8.2/10 Very Good! (1,009 reviews)
Well - I had some issues checking in. Despite having a reservation, they didn't have me in the system. The attendant indicated that they are often receiving fraud from prepaid reservations. Well, I didn't prepay...I reserved to pay when arrived. I showed them the reservation, and it took some time to resolve the issue. My cousin from Mexico City was staying there also and they backed his brand-new car into an object in Valet...but they seem to be taking responsibility for that instance. I stayed there 40yrs ago. The property has been impacted by the hurricanes last year, and it didn't impact my stay there - since I was Acapulco to bury my mother and most of my activities were at my other cousins' home there or around town. We did find two cockroaches in the room - but it's open air and wasn't a annoyance. Breakfast was good, but Expedia says it was free and it was hardly free. Nor was it on my corrected reservation.
Reviewed on Oct 27, 2025