Santiago Express Ski Lift Tours

When we saw the photos of this property, we felt like it was going to be a little hidden gem. It looked updated and cozy. When we actually checked in, we were disappointed. For the sake of character limit I’ll list off our pros & cons: Pro: -pretty location close to Hwy but far enough off that you don’t hear the noise. Cons: -confusing to find unit, signs directing would be helpful. -from parking you walk across a large deck meant as a common space. Large trash can was out and heaped with trash; stayed there our entire stay. Lots of miscellaneous house keeping items also left on deck. -room felt fairly low quality & not well done. You can tell that everything was remodeled DIY, not by a professional. Which is fine, but there were things like the carpet pulling up around the perimeter bc baseboards weren’t completed. The kitchen was laid out so that the full size trash can was right next to the head if bed. -headboard was loose and smacked against the wall every time you moved. -jacuzzi tub was cracked & looked old & worn in a way that makes you unsure how clean it actually is. Neither of us would use it. -water took an extraordinarily long time to get hot. We were disappointed enough in the room that we chose to go somewhere else for our 2nd night. I texted the # given per checkout instructions & never got any reply. We never saw any manager or staff while there. We booked this room bc of great reviews so I wanted to offer my honest experience.

Don't go here. Our room was very musty, the bathroom had an odd odor, the batheoom is dark. There was a bed bug on the pillow, and hair on the sheet. It is run down and not kept up. The moldings need a coat of paint. The front desk wouldn't let us change rooms, or cancel when we brought up these issues. She then asked if we wanted to check out, but that they would be keeping all of our money. It is worth the extra $60 to go to the Marriott. This is not a 'cute, quaint, place" as some other people said.

We enjoyed the multiple hot tub locations and the activities available on the property for the kids (basketball courts, pool, sauna, game area).