“Lovely warm welcome with nice staff . Excellent breakfast included, great location to visit chapel down and Tenterden. We booked a suite, room was small but nice with Comfy bed only negative was one side of room had low ceiling which meant you couldn’t stand up in the shower properly without bending to one side. Only a minor point but worth noting if you a very tall. We would visit again!”
“The staff were all wonderful and helpful . It was 36c+ . The building is an old historic property with newly refurbished bedrooms . A fan was in the room to help with the heat . Small but comfortable with a lovely bathroom. My room faced the front and with the heat I needed my window open . The property is by the traffic lights so if you are traffic averse , ask for a rear room . Breakfast is continental but you can pay extra for a cooked breakfast, but not on Sundays . Room for 3 cars to park……
“This place has so much potential.. it needs a complete refurb.. Lacks personality and charm.. in fact it has none. The lighting alone makes you feel you are in a hospital waiting room.
The bar staff were lovely but the receptionists are not the best not welcoming at all.”
“Staff on check in were really lovely, friendly and helpful. Carried our suitcases upstairs which was much appreciated and provided iron and ironing board within minutes.
Room 14 is a safety hazard! Tiny step in to the bathroom which is really easy to miss and I actually had a bad fall when staying. There's also a step down in to the bedroom part of the room, so be really careful if you stay in this room.
Someone had pre set an alarm on the TV to 5:45am so if you stay here, make sure to check……
“Wonderful room..
No TV, which we knew, and that was a pleasure.
Staff very polite and helpful. Nothing seemed too much for them.
The Wi-Fi will be needed, if you want the internet, as poor reception.
Excellent breakfast to top it all.
Third visit, we'll be back again, maybe next year.
:)”
“What a wonderful hotel,lovely setting,all of the staff were excellent ,professional,friendly and the hotel had a lovely homely feel,would recommend to anyone . The only thing l can say being slightly negative is that the spa in the pool area felt very dated ,and the decor in places throughout the hotel could do with revamping!! Wonderful stay 😊”