Riviera Maya Adventure Vacations

I really enjoyed the delicious food and superior service.

The many options for activities, experiences and exploration. Wish the activities weren’t all at the same time. It was hard to pick where to go! Scavenger hunt would be fun. We made our own to find the chefs garden and find new places to go. Transportation was convenient for excursions and nice they were offered on site

Very clean and great customer service!

Grand Palladium Riviera Maya – Guest Experience Report I’ve stayed at the Grand Palladium in Riviera Maya before and had wonderful experiences in the past. Unfortunately, this most recent visit was deeply disappointing and fell far below the standard I’ve come to expect from a resort of this caliber. To begin with, the butler service was unreliable and ineffective. Every time I made a request, it was either ignored or never followed through on. This was a consistent issue throughout my stay, and it significantly impacted my overall experience. There were also major delays when it came to food and beverage service. Whether it was lunch or dinner, waiting for drinks became a frustrating routine. The service was noticeably inconsistent and slow. On my first day, I had trouble getting into my room and approached the manager for assistance. Unfortunately, the manager was unhelpful and did not resolve the issue. Once I finally got access to the room, I noticed that it was never properly stocked with drinks or snacks—something that should be standard for this level of resort. Another deeply concerning issue was the behavior of some of the staff. There appeared to be a clear preference shown toward white guests over others. This kind of unequal treatment is unacceptable and left a lasting negative impression. Perhaps the most upsetting part of my stay was the inability to book a massage. This was something I had been looking forward to and was very important to me for personal

Great location if you're looking to know places between Playa del Carmen and Tulum.

I love the hospitality I got from the moment I arrived. Everyone was very attentive and made my whole family feel welcome. I had one of the best waiters ever his name was Julio at the blue waters restaurant. He always went above and beyond with service.

Great resort, delicious food, very nice staff. Beach was unaccessible due to the Seaweed.

Resort was great but bummer spent additional 700 for upgrade to club room and then going to magna and they ran out of tomawalk steak for a dinner then breakfast had no space by magna one morning.

Staff super nice and kind. Things in the room kept braking though. Check in was bad. It took forever for us to make it to the front desk.

The many options for activities, experiences and exploration. Wish the activities weren’t all at the same time. It was hard to pick where to go! Scavenger hunt would be fun. We made our own to find the chefs garden and find new places to go. Transportation was convenient for excursions and nice they were offered on site

I really enjoyed the delicious food and superior service.

Very clean and great customer service!

The many options for activities, experiences and exploration. Wish the activities weren’t all at the same time. It was hard to pick where to go! Scavenger hunt would be fun. We made our own to find the chefs garden and find new places to go. Transportation was convenient for excursions and nice they were offered on site

I really enjoyed the delicious food and superior service.