Mexican Riviera Pet-friendly Vacations

El lugar está en excelentes condiciones y está relativamente cerca del malecón. El personal es muy amable y las habitaciones son bonitas, aunque algo pequeñas en comparación con lo que se aprecia en las fotografias

Pool was cold, furniture dated and food quality for room service is poor

The villa and property grounds were beautiful, the food was not good and at and the service wasn’t must better... slow service and even slower butler, which we paid for.. we saw him one time

The from was amazing staff was incredible, concierge service, everyone was friendly and kind to help with any and all questions. We will be back.

The Altitude tower had an amazing view of the ocean! The room was spacious and comfortable and nicely appointed. It would have been nice to have a proper table and chairs to eat at when ordering room service. We loved the à la carte breakfast service at the Grill and the staff there was excellent. The breakfast buffet was not as clean, food was not as good and not the same offerings, and service was not as attentive. For dinner Risotto had delicious Italian food, Hacienda Del Mortero had delicious tacos and the Grill was great too. Portions are small but we liked this as we could try a variety of dishes without wasting food. Ayami was our least favourite restaurant as the Asian food is not authentic but the fish was very fresh. The dinner buffet was mediocre with limited offerings. The Surfos bar was great. We enjoyed the hotdog and hamburger stand by the pool! Sky lounge was nice and usually quiet. The main pool was really nice with a great view of the beach. We were mostly in the adult pool where the swim up bar was located but it needed some work as some tiles were missing and it often seemed scummy with sunscreen. There was a lack of loungers available poolside and some were a bit broken. Would be nice to have more umbrellas and loungers on the beach. You cannot swim at the beach - surf is very rough. Black flag everyday. Beach is gorgeous for walking. Overall a nice resort. A little tired in some areas in need of renovation and a bit understaffed in the restaurants.

The resort is beautiful, the service was outstanding, the FOOD and DRINKS were amazing, every meal was excellent. If you plan to stay at the resort all day the all inclusive is a must. My only complaint was the restrictions on how to use your resort credits, it was impossible to use, so call the resort and ask because Expedia doesn’t give you that information

The from was amazing staff was incredible, concierge service, everyone was friendly and kind to help with any and all questions. We will be back.

Overall, we had a good experience at the hotel. The quality of the food and restaurants was truly excellent, and we were very satisfied with that aspect. However, the issue we faced was that the hotel has a newer 5-star building and an older 4-star section. We booked our stay under the impression that it was a 5-star hotel, but the room we were given was in the older section, and we were not informed about this difference. We only realized this when our friends arrived one day later and were assigned rooms in the newer building with much better amenities, even though we had all paid the same price. This was quite disappointing for us.

Pool was cold, furniture dated and food quality for room service is poor

The villa and property grounds were beautiful, the food was not good and at and the service wasn’t must better... slow service and even slower butler, which we paid for.. we saw him one time

Great location, beautiful historic property, wonderful courtyard areas and great staff!

Pool was cold, furniture dated and food quality for room service is poor

Things looked like they needed serious updating!! A bit rundown from last visit. Many lights not working, problem getting towels? Beautiful property!!

The villa and property grounds were beautiful, the food was not good and at and the service wasn’t must better... slow service and even slower butler, which we paid for.. we saw him one time