Vacaciones en las montañas en Riviera Mexicana

La atención personalizada del equipo de Expedia (lamentablemente no recuerdo el nombre de la persona que nos atendió, pero estaba en recepción Expedia a nuestra llegada y fue excelente su atención) Nos dieron check in y check out preferencial, por lo que al ir con una bebé nos ayudó bastante.

Omar nos asesoró de gran manera y nos ofreció un gran apoyo

El personal muy lento y deberían ser más amables algunos con el turismo nacional

Thank you for your hospitality, but I need to point out that while most of the staff at Monte Cristo was satisfactory but there were some outliers that were pretty bad. I also need to point out that the refrigerator was leaking water that created a flood, and some amenities are pretty old and outdated. Room service was rude and non-existent at all to the point that if we order something from room service, we were afraid that they would spit on our food. I understand that sometimes there are issues I just think Monte Cristo is over value and it doesn't live up to the expectations. Just too much bad stuff going on for a week vacation. Sadly, I have to point out that Monte Cristo and Pueblo Bonito group has dwindle into a run of the mill Hotel. The food was terrible!!!!! some staff rude and incompetent and outdated installations don't add up to a returning guest.!!

El hotel esta en excelentes condiciones y buen tamaño ya que puedes caminar y llegar rapidamente al area de albercas sin necesidad de usar carrito de golf. Los cuartos bastante completos en las villas con cocineta, refrigerador, tostador, etc. Regresaria son ninguna duda.

Todo el lugar estaba muy limpio y ordenado, la comida excelente y el servicio muy bueno.

La opción de cena con asado y la música viva

Todo muy lindo. Los restaurantes

Thank you for your hospitality, but I need to point out that while most of the staff at Monte Cristo was satisfactory but there were some outliers that were pretty bad. I also need to point out that the refrigerator was leaking water that created a flood, and some amenities are pretty old and outdated. Room service was rude and non-existent at all to the point that if we order something from room service, we were afraid that they would spit on our food. I understand that sometimes there are issues I just think Monte Cristo is over value and it doesn't live up to the expectations. Just too much bad stuff going on for a week vacation. Sadly, I have to point out that Monte Cristo and Pueblo Bonito group has dwindle into a run of the mill Hotel. The food was terrible!!!!! some staff rude and incompetent and outdated installations don't add up to a returning guest.!!

Todo excelente durante nuestro viaje. Muy recomendable 👍

La atención personalizada del equipo de Expedia (lamentablemente no recuerdo el nombre de la persona que nos atendió, pero estaba en recepción Expedia a nuestra llegada y fue excelente su atención) Nos dieron check in y check out preferencial, por lo que al ir con una bebé nos ayudó bastante.