“The staff were very helpful and friendly; the room and bathroom were very clean; the bed was very comfortable; despite being close to the airport, the room was quiet; there was a generous breakfast buffet from 6.00 am; the room was furnished with light-coloured furniture, a comfortable bed and a seating area, which I really liked”
“I'm not sure if it's due to inadequate cleaning, but I got bitten by something and now have several welts on my body. They look like insect bites. However, the area is really convenient for dining and sightseeing.”
“This has been an extremely unacceptable and distressing accommodation experience. I made a reservation for a 7-night stay, yet on the morning of the second day I was forced to check out and cancel the entire booking. To date, I have still not received any refund for the unused nights.
This level of service and handling is completely unacceptable, and I have never encountered such an unprofessional situation before. I request that you process my full refund immediately and provide an explanation……