“Highly Disappointing Stay—Unacceptable Cleanliness and Poor Service
I was incredibly disappointed by my overnight stay at The Grand Hotel. I booked this stay to accommodate a friend who drove a long distance for my daughter’s wedding, but the experience was stressful and deeply uncomfortable.
Unacceptable Room Conditions:
-Sleeper Sofa: The couch cushions were torn with padding falling out, and the mattress was completely unpadded box springs. It was entirely unusable, forcing us to share the……
“Upon arrival it was impossible to park in front of hotel. Come to find out it was because the valet was full and they weren’t moving the cars that still needed to be valet.
Busy street downtown so it made navigating difficult.
Room felt not the cleanest. Floors didn’t feel clean. Sink would not drain due to hair clogging it. Clean washcloth had human hair imbedded in it. Popping noise all night long which was awful for trying to fall asleep.
Frustrating due to the price of the room.”
“My husband and I stayed here while dropping off our daughter at George Fox University and this place was amazing. Welcomed us with warm cookies and were super friendly very clean and welcoming. Will come back again for sure. Highly recommend.”
“Everything about the place was great, the staff were super friendly and helpful. The food was very good, homemade bread and pestos and really good coffee. The rooms were clean and spacious and the grounds were well maintained. Would definitely recommend staying here.”