“Before arrival, I sent messages through the platform to arrange the transfer advertised by the hotel. No response. On arrival, the receptionist (night staff who wears glasses) was dismissive, saying they were “not the right team”, the messages had “nothing to do with them”, and offered no apology.
The hotel is dated. Our room smelled stale, the air conditioning barely worked (room changed), and there was hair in the bathroom. We also had to keep requesting basic items like towels, shower gel, a……
“Before arrival, I sent messages through the platform to arrange the transfer advertised by the hotel. No response. On arrival, the receptionist (night staff who wears glasses) was dismissive, saying they were “not the right team”, the messages had “nothing to do with them”, and offered no apology.
The hotel is dated. Our room smelled stale, the air conditioning barely worked (room changed), and there was hair in the bathroom. We also had to keep requesting basic items like towels, shower gel, a……
Hannah