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Villas H2O

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Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Balcony

Overview of Villas H2O

Villas H2O

3.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Calle Chichen Itza, Mz 24, Lt 001, Tulum, QROO, 77780

Explore the area

  • Popular LocationDos Aguas Park17 min walk
  • Popular LocationCenote Crystal3 min drive
  • AirportTulum, Quintana Roo (TUY)7 min drive
  • Popular LocationLas Palmas Public Beach7 min drive

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About this area

Tulum

Located in Tulum, Villas H2O is in the city center. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Traveling with kids? Don't miss Tulum Monkey Sanctuary. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ziplining and ecotours.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Dos Aguas Park - 17 min walk
  • Cenote Crystal - 3 min drive
  • Gran Cenote - 6 min drive
  • Las Palmas Public Beach - 7 min drive
  • Playa Paraiso - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive

Restaurants

  • Humo — 3 min walk
  • El Camello Jr — 5 min walk
  • Los Aguachiles Tulum — 6 min walk
  • La Barracuda — 10 min walk
  • Burrito Amor — 11 min walk

About this property

Villas H2O

Family-friendly Tulum hotel in Tulum City Center with full-service spa
A full-service spa, an outdoor pool, and coffee/tea in a common area are available at this hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite. All 10 individually decorated rooms feature free WiFi and balconies or patios. Egyptian cotton sheets, rainfall showerheads, and free bottled water are among the other amenities available to guests.
Villas H2O offers 10 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. In-room massages, irons/ironing boards, and hair dryers can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 7:30 AM–10:00 AM
  • Coffee/tea in common area(s)

Things to do

  • Bicycle rentals
  • Full-service spa
  • Outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Front-desk safe
  • Library
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Italian
  • Spanish

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower

Food and drink

  • Free bottled water

Outdoor space

  • Balcony or patio

More

  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe

Similar properties

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Tulum
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Tulum City Center
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Air conditioned
Air conditioned
Parking included
Parking included
Family friendly
Family friendly
Guest rating 4+
Guest rating 4+
Hotel
Hotel
3 star
3 star

Policies

Check-in

Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 600
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: MXN 600 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Villas H2O
Villas H2O Hotel
Villas H2O Hotel Tulum
Villas H2O Tulum
Villas H2O Hotel
Villas H2O Tulum
Villas H2O Hotel Tulum

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 164 out of 274 reviews
5 - Excellent 60%
Rating 4 - Good. 81 out of 274 reviews
4 - Good 30%
Rating 3 - Okay. 20 out of 274 reviews
3 - Okay 7%
Rating 2 - Poor. 6 out of 274 reviews
2 - Poor 2%
Rating 1 - Terrible. 3 out of 274 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very relaxing & has a very good vibe. My husband & I really loved the place. As well as my sister in law & her sons. We love the in-room organic toiletries they have to the extent that we're going to order them from their supplier lol The place lets you disconnect to the daily hassles of the modern world. I would go back there. The front desk receptionist named Gio was very helpful & attentive to our questions & needs :-) Highly recommend this place :-)
Stayed 2 nights in Nov 2021

4/5 Good

Liked: Cleanliness, staff & service
Villas H2O was a nice location to avoid the crowds. The included breakfast was substance only. Our taxi rides to the beach were $300-600 pesos depending the weather and time of day. Restaurants were at most a 15 min walk. No TV, no Landline and the further from the front desk the worst the wifi. All in all I got what i paid for?
Stayed 3 nights in Nov 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staffs. Very close to the shops and restaurants.
Stayed 4 nights in Oct 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay, close to everything,, the property it’s in a natives neighborhood wry close to downtown Tulum
Stayed 5 nights in May 2021