“The front desk did not inform us about other amenities such as free breakfast or Wi-Fi until asked for. Upon arriving in our room, we were greeted by a roach. After complaining and switching rooms, there was no roach, but the fridge was stained with food stains and looked like it wasn’t cleaned for a while. The bedside USB charger was completely smashed and unusable. The bathroom/closet door doesn’t close all the way. ”
“I stayed at Hyatt House Augusta while in town for my aunt’s funeral services, and I could not have asked for a more comforting experience during such a difficult time.
The customer service was truly excellent. Every staff member I encountered was warm, friendly, attentive, and welcoming. The property was beautiful, clean, peaceful, and well maintained. Our stay provided exactly the comfort and ease my family and I needed while navigating our bereavement.
I am sincerely grateful for the……