“The location was the only highlight of our stay. Everything else fell well short of what we expected from a five-star hotel.
The lobby and entrance were small, and the staff seemed inattentive. The hotel also appeared understaffed, with only one person at the concierge desk. Although our room was clean, the amenities were very basic. There was nowhere to hang towels in the shower area and no full-length mirror.
For the price we paid, we expected much better service, facilities, and attention……