Find hotels in Bald Ridge Acres, Cumming

"My room was crawling with roaches, as was the entire hotel. There are roach traps set up in the lobby and by the elevators. The carpet in my room also had stains and were sticky in some areas. Breakfast was basic. They ran out of a lot of things like eggs, sausages, and waffle mix and would not replenish even though there was still 30 minutes left of breakfast service. This happened a few times. The hotel washer and dryer do not work. My clothes were soaking wet after an hour in the dryer. I gave up and brought it all back to my room to air dry. I'll be expecting a refund for this. Two of the front desk staff were quite rude when speaking to myself and a few other guests that I overheard. The trash cans on each floor were often overflowing, they clearly do not collect the trash daily. People would throw out their towels, bedding, dirty diapers, etc in the halls right by their doors and those would not be picked up until a day or two later. The fire alarm went off one morning for about an hour. The fire fighters and police arrived and they couldn't figure out why, they said it was possibly just a system failure. Hopefully this was just a one time thing, but it was a huge inconvenience and possibly dangerous if the alarm system was triggered in error. Overall, this place sucked. I've stayed in cheaper places that were better than this."

"The rooms are clean and spacious. The staff is really what makes all the difference here! They are kind, helpful, and knowledgeable."

"It was good as usual. It was louder than usual this time. "

"Loved the room. Comfy beds, the staff was very nice. "

"Beautiful resort, we enjoyed our stay. It is clean, elegant, and safe. Definitely worth a visit. The only complaint was no complimentary coffee station like we find at Marriott and Hilton hotels. Coffee maker in the room, but that doesn't do it for me. "

"clean room"

"I stay here occasionally for business, and it never fails to impress. Impeccably clean, modern, and thoughtfully maintained. What truly stands out is the people. Every staff member—from the front desk to the technicians—responds with genuine care, speed, and professionalism. Issues are resolved within minutes, often before you even have to ask twice. After trying several nearby hotels at similar or higher price points, I keep coming back—for one simple reason: this place genuinely moves people. I will absolutely return. "

"Great hotel! Very clean and awesome dog walking area."

"My first time stay at the hotel it was amazing atmosphere so I will definitely go back soon!"