Expect a $ pet fee to be paid in cash
Posted Oct 10, 2016
In an effort to visit a friend in Hoffman Estates, I made a reservation for Hoffman Inn & Suites through the Expedia call-center while driving. They were made aware of the my dog, and we booked a room. After 12 hours of driving and upon arriving we were greeted by some very shy staff who proceeded with the very slow process of checking in. When that was finally done, I went to my room only to receive a phone call that I needed to return to the desk to pay a $10 pet fee. Irritated and tired, I explained that first, nowhere did they mention a pet fee, secondly, it wasn't listed on my paperwork I had signed, and thirdly, that this could have been managed better. I gave them my credit card and went back to my room to sleep.
The next morning while checking out, none of my credit cards would work, and so I was forced to pay $10 cash for the pet fee. It's only $10, I get that, but not only was irritating because it wasn't mentioned anywhere online or listed on Expedia, but now I was in a panic as to why none of my credit or debit cards would work.
As for the facilities, everything is worn and old, the carpets and furniture have seen better days, the tub was stained, and the elevator was incredibly slow. However, the room was clean, the television worked fine, and the bed was comfortable.
This used to be a La Quinta that I believe is now family owned and run. It wasn't the worst place I've ever stayed, but just know that you may end up paying a $10 cash pet fee.