Riads in Bay Harbor Islands

"Room was clean as it m"

"As much as I wanted to love this hotel, it is a high-end hotel. We had a lot of issues when we arrived. I had placed a bid to upgrade our room to a one bedroom suit, and when we landed in Miami, I got a notification that our bid was approved and that we were gonna be upgraded , but when we checked in they had no idea about our bid being approved. There was a lot of back-and-forth between the manager and the front desk and they told us that they don’t have the one bedroom suites available, even though they had said we won the bid. Then I asked for a rollaway bed which I had by the way emailed them before our arrival and asked them to save a rollaway bed and they assured me that they would have roll away beds and not to worry, but when we got here there they had no rollaway beds Available. they gave us a room at the Tresor Tower when we got to the building. There was a long line to get on the elevator, which was strange. We had to wait 20 minutes to get on the elevator to go up to our rooms . Once we got to our room the first two days of stay we couldn’t get an elevator in that tower so we had to take the stairs from the ninth floor going up and down. Having had knee-surger, that was probably the worst experience I’ve had at a hotel.then they call me and tell me they have a rollaway bed available but when we got back to our room at midnight , no rollaway bed ! We had to share a bed and sofa!"

"My room was extremely clean and the bed and pillows were exceptionally comfortable."

"Balcony with ocean view. Clean and spacious room. Great pool. Resort fees included chairs and towels at the beach. Plenty of them."

"Absolutely Beautiful hotel if I come back to Miami I will definitely stay again and will recommend this place to my family and friends "

"Late room cleaning and forget to replenish the toilet paper and the bartender (1st floor) did Not fill our coffees."

"Older front desk not nice or helpful "

"won’t come back "

"A little dated but clean and amazing rooftop pool area. Fun, cheerful and Miami vibes. The staff I would give 10 stars. Super nice and Maria greeted us with such kindness to where it felt like she was welcoming us to her home. Word of advice if you wish to sleep late ask to be put in the building without the rooftop pool. They have the music rocking at 9am. Beach access across the road and fabulous food walking distance. "