“Booked 2 rooms for my family and my boyfriend booked his own. Called to make sure we would be on the same floor, then checked again when I checked in on Friday. Was told yes both times. When my boyfriend showed up Saturday to check in he was told they overbooked King rooms (he booked in May) and to be on 4th floor he would need a 2 bed room. So he agreed and then was charged for the room in full, even though he paid when reserving. Then he was told that they had kicked his reservation because……
“Booked 2 rooms for my family and my boyfriend booked his own. Called to make sure we would be on the same floor, then checked again when I checked in on Friday. Was told yes both times. When my boyfriend showed up Saturday to check in he was told they overbooked King rooms (he booked in May) and to be on 4th floor he would need a 2 bed room. So he agreed and then was charged for the room in full, even though he paid when reserving. Then he was told that they had kicked his reservation because……
Chelse