Bolongo Bay Tours

The property was beautiful situated right on the beach with amazing views. Heidy was an excellent waitress; the best we had at Sugarfin. We enjoyed all the food on the property as well. Even our room service breakfast was good!The beach could use more servers or more attentive ones. My husband often had to find someone to order beverages while on the beach. Housekeeping neglected to clean our room the last day after we put in a request. On the days they did clean it was a slack job. I found a press on nail that I loss two days earlier in the bathtub which says a lot about the thoroughness of cleaning. The staff in the coffee shop wasn’t friendly at all. I didn’t like my matcha one day and the young lady snaps at me saying, “I put 4 pumps in it, what do you want?”. Very rude and not hospitable. In contrast, most of the staff on the property were great, kind and accommodating. Javon Edwards upgraded our room because it was my birthday and our resort view was the parking lot! The ocean view room MADE our stay so I’m very grateful to him for his kindness!