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“I waited in a line for 2 hours almost asking for a refund because there were roaches in the shower the lights didn't work and the TV didn't work. And then the guy asked if I had pictures for proof. Like how rude good thing I did have pictures and he said he couldn't refund me that I had to get it through who I booked through like I paid here so I should get refunded here”

“When we opened the room to move in, a pungent smell hit our faces. I thought it was the smell of disinfectant, so we opened the door for half an hour to barely make it less pungent. But when we went to the bathroom and found two cockroaches crawling around, I realized that the pungent smell should be the smell of cockroach medicine, and those two cockroaches became a nightmare for my wife who couldn't sleep all night”