“Gail ( the host), was very helpful. She arranged taxis, take away breakfasts, and provided all around good advice. We had a very comfortable 2 night stay with good amenities and fine location. Given the opportunity, I would stay here again.”
“It was a great location, well maintained space, great shower, bed and pillows. Had a great nights sleep after spending a lovely time enjoying the live music, drinks, and friendly atmosphere. Would definitely return. Loved the place.”
“Staying at this hotel was like a roller coaster of service, and I just wanted to get away.
Breakfast: We were asked to pay an extra £18 per person, and we were told we could cancel it, but they forced it on us.
Cleaning: The "wet" towels were placed on the bed, but how do I use them? Biscuits were only replenished on the last day.
The cleaning standards varied from day to day, suggesting a problem with "standardized procedures" and "staff training."
They even unplugged our chargers and threw……
“My mother and I stayed at Jacobite House for 6 nights and had an excellent stay. Check-in was easy and quick, and our room (B1) was comfortable and spotless. When we needed anything, staff working on site were only too happy to help. Location can’t be beat; you are right in the heart of Inverness city centre, and you are within easy walking distance to all amenities. There is some noise from street level, but that quickly becomes white noise! We highly recommend staying here!”
“No amenities. The room was noisy not from the inhouse bar but the street- early recycling, trash pick up, and after other bars closed.
There is an onsite bar- the pizza was good! The location is convenient for transport, shopping etc.”