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"I slept in a frozen room heater not working I came home with a cold "

"Room was clean. Staff were pleasant. Surprisingly we had a wonderful dinner in the dining room on the first night as the weather was bad and it was a wonderful treat. Deliciously prepared, good size portions, and reasonably priced. Similarly the breakfast included was excellent. Anything you could want was on the buffet. Overall, a great location and a great day."

"staff at front desk were very helpful"

"Clean room. Room had amenities like safe box, coffee maker, microwave and refrigerator. "

"Restaraunt was closed when we checked in. Breakfast was ok but overpriced. "

"N"

"We stayed in the East Tower. Room was very dated and very beat up. Marks in walls, furniture and doors. No fan in the bathroom and no ability to change the room temperature. The suite rooms are not large and the pull out couch was so noisy we pulled it off the couch and placed it on the floor. Only one elevator was working during our stay and waits to go up and down were extremely (10-20mins) long. The hotel was obviously very top notch when it originally opened but it's well passed the time for upgrades; especially with the nightly rate. Pros were the pool and free/cheap parking. Fridge and Kettle in the room. Also great access to the Richmond Night Market and Skytrain."

"Very wonderful place"

"Stayed one night. It was everything we needed. - quiet, clean, comfy, nice view. Hated the toilet paper lol but not enough to give a bad rating. Will book again (and bring our own roll)"