Ratings based on 313 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
61% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from New York

The Noisy Wheel

Posted Jul 24, 2016
Pros: The restaurant was very nice.
Cons: The wi-fi, the maintenance of the rooms, and the correct accommodations for the number of guests.
Location: A good walk to the entertainment zone.
We booked a room for three people. The first night we were given a room with two beds - we had stayed at this hotel several years ago and had a room with three beds. The next morning we complained, and were given the room with the three beds. Do not pay extra for a classic room the facilities are the same. We took a short trip and when we returned the dishes had not been washed or the room cleaned; only the beds were made. Very poor wi-fi. One can only get it in a small space in the lobby, not in the entire lobby. Television had only two English channels-on some days. There was CNN, which switched to Spanish; the Cartoon Network; and a movie channel with Spanish subtitles - the channel also switched to Spanish. Therefore, everyday we were left with generally two channels in English.
3 out of 5
by A verified traveler from cananea

Instalaciones de bano anticiadas

Posted Jul 24, 2016
El hotel esta funcional y limpio. Las instalaviones del sanitário y la regadera no funcionan bien.
4 out of 5
by A verified traveler

Agradable

Posted May 10, 2016
Las habitaciones cómodas, el personal muy servicial, muy bien por tener acceso a la playa
1 out of 5
by A verified traveler

Terrible

Posted Apr 29, 2016
Not 7.5kms to airport - farther....building falling apart. Windows don't close, balcony doors don't close, cracks everywhere, building slanted, towels disgusting, sheets thread bare, balcony falling off building. Residential area, only 1 restaurant...nothing else around.
Comment from Hotel Management
Jun 5, 2016 by Jose Maria, Hotel Management
Please, be advised that 7.5 kms is the location on the Boulevard Kukulcan, not the distance to the airport. Imperial Laguna is a budget hotel that meets the basic requirements for its category. You are right, the hotel is located within a very quiet area which is one of the main assets for guests and the restaurant (not related to the hotel) on site is one of the best in Cancun,
4 out of 5
by A verified traveler

Lugar agradable .. Buena. Ubicación .

Posted Apr 17, 2016
Todo bien excepto el Restaurant .. Mesero el mayor no fue muy amable
2 out of 5
by A verified traveler from Philadelphia

Just a place where to sleep

Posted Apr 12, 2016
If you are on a tight budget travelling through Cancun, and want to stay in the hotel zone but don't want to pay the high cost of a fancy place, hotel Celuisma could be an option. Just be aware that the hotel is quite old and does not offer many of the commodities that you might be accustomed to such as, on demand hot water, wireless internet in bedrooms, working telephone, etc. The hotel seems to need a major overhaul. The staff, however, is very friendly. Yuri from the front desk is the best! She helped us with all our needs. It almost looked like she was at the desk 24/7! Thanks Yuri. Don't get disappointed, the hotel is old and needs repairs but, for the price, you get to stay in a clean room, with working A/C, flat screen TV, clean towels and linens. You get complimentary coffee and sweet rolls in the morning. They also can provide transportation to take you to another property the hotel has nearby, and you can use the facilities such as the swimming pool, restaurants, and beach.
Comment from Hotel Management
May 4, 2016 by Jose Maria, Hotel Management
We really appreciate your objective comments about our property. Imperial Laguna is a budget hotel, austere but meeting basic standards for its category.
3 out of 5
by A verified traveler from México

Rapida estancia

Posted Apr 11, 2016
El hotel esta cerca de la zona hotelera, sin embargo las condiciones de las habitaciones no son las mejores, para pasar la noche estuvo ok
3 out of 5
by A verified traveler

Posted Apr 11, 2016 on Hotels
El hotel esta bien ubicado para vida nocturna aunque esta en una calle un poco metido. Lo que no me gusto mucho fue el servicio. La verdad el hecho que me quedara una noche mas y dejar miscosas y regresar tarde a la noche y encontrarme q mis llaves no funcionan y si no pago la noche adicional previa a usarla no podia ni entrar a la habitacion donde estan mis cosas..me parecio falta de todo...al final no nos iriamos sin pagar..en fin no dije nada pero deben mejorar las politicas..hay hoteles 5 estrellas q no se pondrian en semejante tonteria. Lo demas.. bonita vista a la laguna si rentas las mas costosas.. el desayuno es continental..pero debe mejorsr un poquito quizas adicionar huevos..quesos..no solo pan, jugo y cereal. Ideal para tours
3 out of 5
by A verified traveler

sencillo

Posted Mar 22, 2016 on Hotels
Sencillo, comodo pero el primer dia encontramos cucaracha en el baño de la habitacion, intercambio con hotel hermano en la playa sin costo
1 out of 5
by Troy from United States

Confusion, Confusion, Confusion

Posted Mar 21, 2016 on Hotels
We arrived at this hotel and they had ran out of rooms so they had to transfer us to a different hotel down the street! They receptionist said a taxi was 5-10 minutes away but we waited for over an hour and then had to get our own taxi to the other hotel. I would NEVER book at this hotel but they transferred us to Dos Playas which was very nice....skip laguna cancun and go straight for Dos Playas.
Comment from Hotel Management
Jul 9, 2016 by Jose Maria, Hotel Management
We apologize for all the inconveniences caused due to overbooking but we tried to do our best with an upgrade to Dos Playas, right on the beach. I hope your staying was satisfactory.