Ratings based on 2,240 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Texas
It was just ok
Posted Jun 25, 2017The staff was the best thing about the experience. Food was about average for all inclusive resort. The hotel was basically falling apart and the staff was doing its best to hold it together. Rooms could have been better. Cleanliness of rooms was an issue for me. Would definitely look for something else next time.
Recommended
for Everyoneby A verified traveler
Very nice hotel on the beach
Posted Jun 23, 2017Friendly staff good food and drinks. Good entertainment
Recommended
for Everyoneby A verified traveler from New Jersey
Hotel with a lot to offer
Posted Jun 17, 2017Stayed here 4 nights with my boyfriend, we are in our 20s. We upgraded to a better room on an adults only floor, which was great pretty quiet and away from families with younger kids. This is absolutely a family friendly hotel there is kids everywhere, which doesn't bother us personally. The buffet food was ok for breakfast, lunch wasn't great anywhere but we never found ourselves starving. Ate at the italian restaurant, fish restaurant and Mexican restaurant all were good but people make reservations 2 days in advance so the second night they had no reservations. I would advise the hotel change that policy because it seems ineffective and I've never stayed somewhere like that before. The beach is nice located near two bars so you don't have to go very far. The two pools near the beach are pretty packed with families and not very relaxing but we really enjoyed the adult pool with the swim up bar.
Entertainment wise if you are looking for nightlife this hotel doesn't have much so we left the hotel 2 nights- once for señor frogs and another for congo bar. We also went off resort for wave runners. If you do leave the hotel they have these buses that run every few minutes and pick you up and drop you off in front of the hotel for $1. This is until midnight after the bar we tried to come back around 1:30 am and the bus driver over charged everyone was too drunk to drive, wouldnt let anyone off and made us wait 45 mins before letting a 14 year old drive us home. Be careful of that
Comment from Hotel Management
Jun 20, 2017 by General Manager, Hotel Management
Dear Allison: We feel very grateful for such nice comments regarding your amazing stay with us. Achieve or go beyond our guests expectations are our principal goal. It is so comforting knows that all our effort was well worth it.
Thank you once again for gives us the opportunity to host your family and friends, and it will be a pleasure having all of you at Crown Paradise Club Cancún soon!
Kind Regards
Recommended
for Everyoneby A verified traveler from pittsburgh
Posted Jun 11, 2017
We had a great experience! The rooms were beautiful, plenty of entertainment for small kids, water park is such a big plus for families with kids, service and food was excellent.
Comment from Hotel Management
Jun 12, 2017 by General Manager, Hotel Management
Dear Nick: Thank you very much for taking the time to share your experience about the Crown Paradise Club Cancun for us, it is a pleasure to receive you, we thank you for your comment as they are very important to us. We hope to have your preference back in the near future.
Best regards
Recommended
for Everyoneby A verified traveler from U
Nice hotel nice staff and soo close to the beach
Posted Jun 3, 2017My experience was fantastic I will stay at that resort again my girls loved it we loved it everything was just perfect the staff were incredible nice .. looking forward booking again
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Dear Mrs. Udave: : We really appreciate your comments, are very important to us, we are very glad that your holidays were an amazing experience. We hope to see you soon in near future!
Best Regards,
by A verified traveler from Colorado
Hotel has seen better days
Posted Jun 3, 2017The location was nice, but the hotel was very dated and had only one buffet with limited quality and quantity of food. For the price we payed, there are much better places around the area to stay at. All in all, a disappointment and would not recommend it.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Dear guest: : In regard to your comment it’s really sad to read that you have this point of view , I sure hope I would have the chance to talk to you the minute you started feeling things were not right. We always make sure the time our guests stay with us is unforgettable in the best possible way. I hope we have another opportunity to receive your family and show you why we have so many returning guest and so many happy families that chose us every time they come to Cancun.
Recommended
for Everyoneby A verified traveler
Posted Jun 3, 2017
Lovely hotel with friendly staff that go out their way to make your stay enjoyable.
Beautiful views from the rooms
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Dear guest: We sincerely live for this moments, when we know we´re an important part of our guest.Thank you so much for all your kind words about our staff and facilities at our Resort. Do not hesitate to contact us next time you visit! Thank you once again for such a wonderful words!
Look forward to see you soon again!
Kind Regards,
Recommended
for Everyoneby A verified traveler from indianapolis
okay hotel for kids, outdated
Posted Jun 2, 2017Clean and decent hotel, ideal for kids. The food was terrible.hotel is a little ways from the hote zone. You have to make reservations to eat dinner and if you don't make them in a certain time slot then you better order room service or eat out. The all inclusive wasn't worth it because the food was awful in my opinion. The housekeeper, mari, was very pleasant kept our room clean . Overall hotel staff were nice
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
Dear aaron: First of all receive my warmest greetings and thank you for choosing our Resort Crown Paradise Club Cancun as your host in this recent vacation. We are regret about the perception of the variety of meals because we do have plenty of five especiality restaurant and two snacks and The main Restaurant la Palapa and the sushi one the name Fujiyama. However it is pleasant to know that we can fix it as soon as possible to avoid inconvenience during your stay. Be assured your comments will be taken into account for this situation and we will address with the proper parties.
Kind regards.
Thank once again for your preference and look forward see you soon!
Recommended
for Everyoneby A verified traveler from Sacramento, CA USA
Nice hotel for family with kids.
Posted May 29, 2017The hotel is very good especially for families with kids. The main complain -- the smoking guys can smoke everywhere with out any restrictions. Additionally the soups in main buffet are always very oversalted.
Comment from Hotel Management
Jun 1, 2017 by General Manager, Hotel Management
Dear guest;I want to thank you for choosing us to spend your family trip and read that you had wonderful stay with us spite of some reviews, is very pleasant.
Thank you very much for mentioning to our comrades for their outstanding service. We are regret about the incoveninece about the smoke and be assured I will share with the rest of the staff to make sure this situation never repeat again.
Look forward to see you soon in near future again!
Kind Regards.
Recommended
for Familiesby A verified traveler
Hotel nice and close to beach
Posted May 28, 2017
Pros: Everything was great
Cons: Hotter food, but understand its hard to feed that many peple
Hotel was great. Food was great. Weather was great
Comment from Hotel Management
Jun 1, 2017 by General Manager, Hotel Management
Dear Guest:; First of all I want to thank you for choosing our Resort Crown Paradise Club Cancun as the host for your recent vacation. Your comments are very important to us, In an effort to provide the utmost customer service to our guest.
Thank you once again for contact us, we hope to see you soon in near future again.
Kind Regards,