Posted Jan 7, 2017
The rooms need a little tlc. While we were there they were replacing the tables in the rooms. They left the old tables in the hallways for a few days.
Room service from guest before us was also left in hallway for 2 days!!
Housekeeping did their best with the room but the furniture is just old.
Never rode the elevator, it runs slow. And there was not enough of them. Stairwells behind the elevator were filthy.
It is what it is though, a resort for the kids more than anything. We stayed 5 days would not stay longer. The kids paradise with water slides was really nice, kids loved it. Pools, beach, zip line and restaurants were all very good. overall, it's an ok resort. A lot of things to do to keep the kids busy. If you are traveling without kids, stay somewhere else.
Comment from Hotel Management
Jan 14, 2017 by Gerente General , Hotel Management
Greetings from Crown Paradise Club Cancun, We want to thank you for making our hotel one of your travel destinations. We strive everyday to give you the best of us and it is an honor to know that everything has been worthwhile.
All of our services are designed thinking to better serve you and all of our guests, and we are happy to know that all of them have been valuable and made your stay unforgettable.About the rooms we are working on that remodeled and changing you're absolutely right.
Be assured that we will be waiting to see you soon and we can ensure that, alike this visit, the others will be wonderful too.
Look forward to see you soon in near future!