Ratings based on 2,923 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Gorgeous hotel on a gorgeous stretch of beach!

Posted Feb 23, 2017
Cons: Restaurant selection in the hotel after 6pm is seriously lacking. But there are dozens of great restaurants less than two blocks away.
Took my two teenage daughters for a week's stay. Hotel was gorgeous. Well maintained and super clean. Beds were very comfortable and the AC worked great. The 5 pools were terrific and the beach in front of this hotel is fantastic AND swimmable! Hotel staff was welcoming and helpful. Aside from the hotel itself, the main stretch of nightlife in Cancun is a short block and a half away which was a bonus. We will be back!
4 out of 5
Recommended
for Everyone
by A verified traveler

really grand hotel!

Posted Feb 21, 2017
its not the newest hotel but it was still luxurious. The staff was unbelievably helpful, reliable, accomadating, and really wanted to make you happy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
Excellent place ! Highly recommended ! Awesome staff !!
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Great location, close to the beach

Posted Feb 20, 2017
Decent lobby, gorgeous rooms, quiet and comfortable and exceptional beach access with wonderful staff and amenities.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, On. Canada

Paradise in Cancun

Posted Feb 19, 2017
One of if not the best hotel in Cancun. We loved this place and will definitely be back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel on the Beach

Posted Feb 15, 2017
Pros: Friendly staff. Clean pools, beautiful beach access
We had a wonderful time. Fabulous dining, pools and beach, The staff was friendly. We highly recommend the Hotel.
Comment from Hotel Management
Feb 15, 2017 by Edgar Novelo, Hotel Management
Thank you for your nice review on the service you received during your stay at the hotel, we are very pleased to know that you enjoyed the pool area and also our beautiful beach. Our staff commitment is to make every guest feel special! We are looking forward to pampering you on your next visit to Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Service Ever !! Must Stay when in Cancun

Posted Feb 13, 2017
Pros: First Class Service. Ocean front views from the room. Breakfast buffet was not your typical buffet- Everything was fresh and well maintained.
Cons: There was a push upon check in to sit for a 90 minute time share presentation. Just politely decline and they won't ask again.
Location: Located near the Discos and popular bars, but a pretty subdued vibe at the hotel. Definitely not catering to the party crowd.
What a great property. I had no idea the service would be sooo great here. Everyone was so friendly and truly seemed to love their job. The hotel is literally swarming with staff taking care of every part of the property. All the restaurant servers and hosts were pleasant and hard working. Nancy at the Lobby bar was wonderful along with the house band every night at 8:30pm. But our favorite part was lounging on the beach every day with Ivan as our waiter. He worked his tail off all week for us. He was engaging and friendly and just made our days at the beach and pool perfect. A great week of relaxing. A+
Comment from Hotel Management
Feb 15, 2017 by Edgar Novelo, Hotel Management
Thank you for taking the time to post this great review We are happy to learn that you had great experience with us. We will let Nancy and Ivan know about your comment and how they made your vacation even more enjoyable! We are looking forward to your next visit to Cancun!
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Excellent hotel!

Posted Feb 11, 2017
Pros: Location, rooms, views, food
Cons: They need some type of coffee or snack shop, other than just full-service restaurants and pool bars.
Location: Right in the middle of Hotel Zone with easy access to all the main tourist attractions.
Great location, very nice hotel, beautiful rooms and views, nothing more you could ask for.....except, no coffee shop or equivalent in the hotel or outside. Otherwise, the hotel made the Cancun experience wonderful.
Comment from Hotel Management
Feb 15, 2017 by Edgar Novelo, Hotel Management
Thank you for choosing our Hotel and for taking the time to share your experience with us. We feel very proud of our amazing location and our lovely room views! We will try our best to improve our services with your kind comment! We hope to have the opportunity to host you again in the near future!
5 out of 5
Recommended
for Business Travelers
by A verified traveler from NYC

Low Key European Plan Hotel

Posted Feb 9, 2017
Pros: Location, atmosphere, low key
The hotel was in an excellent location, on beautiful bay facing Isla Mujeres. Water was turquoise and calm. Pool areas were not crowded. Crowd was toned down, no rowdy, loud people who had too much to drink. Perfect place for quiet relaxing get away
Comment from Hotel Management
Feb 14, 2017 by Edgar Novelo, Hotel Management
Thank you for your kind comment, we appreciate it a lot. It’s great to know that you are happy with our amazing location and pool areas. Comments like yours motivate us to constantly do our best to maintain - and improve - our quality of service. We will be very happy to host you again during your next trip to Cancun!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2017
Very nice place. Excellent employees. Great food. Great location. Not All- Inclusive.
Comment from Hotel Management
Feb 10, 2017 by Edgar Novelo, Hotel Management
Thank you for taking your time to post your review. We are happy to learn that you had a great experience with us; it was a pleasure to host you. We hope to see you soon!