Krystal Cancun All Inclusive

Property class: 4

Choose dates to view prices

Located close to Gaviota Azul Beach and Hotel Zone Beaches, Krystal Cancun All Inclusive provides a swim-up bar, a poolside bar, and shopping on site. This hotel is a great place to bask in the sun with a beachfront location, sun loungers, and beach volleyball. Treat yourself to a body scrub, a facial, or aromatherapy at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a hair salon, and dry cleaning/laundry services. In addition to 3 bars and a free kid's club, guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a TV, and a balcony with curtains.

Standard Double Room, 2 Double Beds, City View

7.2 out of 10
Good
(44 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

A hotel room with a large bed, a sofa, a desk, and a TV.

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(13 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a desk, a TV, and a balcony with a view of the ocean.

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(47 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Luxury Double Room, 1 King Bed, Ocean View

  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

A hotel room with a bed, a sofa, a dining table with fruit, and a view of the sea.

Family Studio, 1 King Bed with Sofa bed, Sea View

  • Partial ocean view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

A hotel room with two beds, a sofa, a chair, and a view of the ocean.

Krystal Club with Balcony Ocean View, Two Double Beds

  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krystal Club with Balcony Ocean View, King Bed

A hotel room with a large bed, a sofa, a desk, and a balcony with a view of the sea.

Krystal Club with Balcony Ocean View, King Bed

7.4 out of 10
Good
(20 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, a desk, two chairs, a TV, and a window with curtains.

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(53 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Zona Hotelera
  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
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$119 nightly
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Total with taxes and fees
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About the neighborhood

Located on the beach, Krystal Cancun All Inclusive is in Zona Hotelera neighborhood and is connected to the convention center. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider El Sol de Cancun and Cancun Cultural House. Looking to get your feet wet? Kayaking, scuba diving and snorkeling adventures can be found near the property. Visit our Cancun travel guide
Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • A beach with clear turquoise water, rocky formations with green algae, and a city skyline in the background.
    Gaviota Azul Beach
    1 min walk - 0.1 miles
  • A shopping mall with a Starbucks and a sign for Viva Cancún.
    Plaza Caracol Mall
    9 min walk - 0.5 miles
  • A beach with turquoise waves, sandy shore, and tall buildings in the background.
    Forum Beach
    9 min walk - 0.5 miles
  • A beach with clear turquoise water, a wooden pier extending into the sea, and a distant overwater structure.
    Caracol Beach
    11 min walk - 0.6 miles
  • Cancun Convention Center
    8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    27 min drive

Restaurants

  • Coco Bongo
    7 min walk
  • Mandala
    6 min walk
  • Hooters
    5 min walk
  • Tradewinds
    2 min walk
  • Vips
    4 min walk

About this property

Krystal Cancun All Inclusive

  • Upscale all-inclusive hotel connected to the convention center
  • Close to Gaviota Azul Beach and Hotel Zone Beaches, Krystal Cancun All Inclusive provides a swim-up bar, a poolside bar, and shopping on site. With a beachfront location, sun loungers, and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to a body scrub, a facial, or aromatherapy at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a hair salon, and dry cleaning/laundry services. In addition to 3 bars and a free kid's club, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar
    • Free self parking and valet parking
    • A free beach club on site, multilingual staff, and a vegetable garden
    • Beach towels, 5 meeting rooms, and massage treatment rooms
    • Guest reviews say great things about the beach locale and helpful staff
  • Room features
  • All 502 rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like late night room service and free WiFi. Guest reviews say good things about the clean rooms at the property.
  • More amenities include:
    • Childcare services, free infant beds, and free extra beds
    • Bathrooms with showers and free toiletries
    • 42-inch LED TVs with cable channels
    • Wardrobes/closets, recycling, and coffee/tea makers

All inclusive details

  • This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • Buffet and à la carte meals, snacks, and select beverages included
    • Basic alcoholic beverages included
    • 24-hour room service
    • In-room minibar (non-alcoholic beverages included)

Land activities

  • Kids club

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  • Hot tub
  • Spa
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Frequently asked questions

Does Krystal Cancun All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Nov 10, 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Dec 1, 2026 start from $265, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Cancun All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront hotel is connected to the convention center, just steps from Gaviota Azul Beach and Hotel Zone Beaches. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Krystal Cancun All Inclusive Reviews

7.8

Good

8.2

Cleanliness

7.8

Amenities

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 685 out of 1533 reviews
Rating 8 - Good. 346 out of 1533 reviews
Rating 6 - Okay. 252 out of 1533 reviews
Rating 4 - Poor. 114 out of 1533 reviews
Rating 2 - Terrible. 136 out of 1533 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great
Stayed 4 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved the beach and the night life
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff was amazing nice and incredible.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, the beach was gorgeous, the food and staff were amazing
Stayed 8 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean! Staff was very nice and helpful! Drinks were soo good
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from the greeter to the check in to the concierge to the pool staff to the towel person were all so friendly and helpful. Every one of them made the trip that much better!
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful time, we would stay there again.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and perfect service
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
This is an old property that is in need of an upgrade but overall it was worth the stay based on the close access to the beach. The staff was exceptional and went out of their way to address problems we had early on in our stay. The all-inclusive is very limited, for example if you want beer then the only option is Dos XX. The buffet in the restaurant was ok and had a good variety. Overall this hotel is great for beach access, affordability, and family friendly resort. I would not rule out staying at this property again. If you have more than 2 adults for comfort purposes I would recommend a suite or booking extra rooms depending on your needs.
Stayed 7 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service very clean everyone was super helpful and friendly Many activities Overall a great experience
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joseline was so good , attentive and very helpful. Luz the waitress in the buffet was the best. I definitely recommend.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff were great! From the moment we arrived to the time we checked out they were attentive to every thing. Don’t sleep on this hotel you will not regret any to leave.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food at the restaurants, nice property and beach! The drinks can take a bit to be served. The Mexican restaurant was pretty and had good food. The area is close to the action but the hotel is not noisy.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the view to the beach
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All service is excellent. We Will be back next year. But if we are frequent clients, my question Is if we are frequent customers, why doesn't the hotel give us a room with an ocean view?
Stayed 7 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms always is clean. Staff amazing !
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the central location, the beach and the warmth of the staff especially Alejandro and Aurora
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room very clean beach view excellent I recommend the hotel.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean place, great amenities, excellent customer service
Stayed 4 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It's a well-located, reasonably maintained, basic hotel, with mediocre food and drink selection. Staff quality is inconsistent: some make you feel welcome, while others make you feel like a nuisance. If you can pay a bit more, do yourself a favor and select a branded property.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, service excellent, bar tenders Miguel, Alfredo, Gaspar were super nice and professional, entertaining was absolutely great thanks to Dzoara super nice, friendly and made my family feel like we were home, we will definitely come back next year!, the food and restaurant options are wonderful. Fam Serrato
Stayed 5 nights in Jul 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Property conditions & facilities
The hotel was nice for the activities and all inclusive the food was great but some staff try so hard for you to buy there promotions and discounts, the room needs upgraded beds are not comfy and felt like moist the best part was the staff for the activities specially Ruby she was wonderful fun and great costumer services.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Hotel was pretty clean, and staff was amazing. This is a family oriented hotel, lack of adult entertainment. Food was just Ok don’t expect anything premium unless you pay for it. In general I had a good time but will said its a 3.5 stars not a 4. My room was not updated but my dad’s room was.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and friendly. We enjoyed our all inclusive dinner options every night drinks all day. Loved the pool, took an Uber to the casino and outdoor mall which was fun. My only complaint was the persistence of the timeshare rep over bearing. We just wanted to relax and enjoy our time.
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness
Located in a perfect place Sea was so nice...clean...beautiful colors. Swimming for hours. The pool was nice . We just went there twice The food was good. Good quality. Loved the restaurant El Mortero. So clean. So classy. Food there was delicious. Also Mediterranean restaurant was so nice. Room was clean. Sometimes they cleaned our room twice per day. The style was a bit hold that's the only think we didn't like it. Staff was helpful. They didn't show us the resort and the restaurants but was ok. Gym was good too. We didn't try the SPA We booked a trip to Xcaret. Was one of the best experiences of our life. We swim under the caves for 1h30min. Was beautiful.
Stayed 7 nights in Aug 2026