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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers

Guest reviews

3.9/5 Good
1,066 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air Conditioning

Map

Explore the area

Popular LocationTurtle Beach5 min walk
Popular LocationLangosta Beach14 min walk
Popular LocationTortuga Beach7 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)31 min drive

Choose dates to view prices

  • Double Ocean Front - Single occupancy

    Room amenities

    • 355 sq ft
    • Sea view
    • Sleeps 1
    • 1 King Bed
    More detailsDouble Ocean Front - Single occupancy
  • Double Room, Oceanfront

    4.1/5 guest room rating

    Room amenities

    • 355 sq ft
    • Sea view
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsDouble Room, Oceanfront
  • Double with Terrace - Single occupancy

    Room amenities

    • 355 sq ft
    • Sleeps 1
    • 1 King Bed
    More detailsDouble with Terrace - Single occupancy
  • Double Room, Terrace

    3.9/5 guest room rating

    Room amenities

    • 355 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsDouble Room, Terrace
  • Double Room (Single occupancy)

    4.1/5 guest room rating

    Room amenities

    • 355 sq ft
    • Sleeps 1
    • 1 King Bed
    More detailsDouble Room (Single occupancy)
  • Double Room

    Room amenities

    • 355 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsDouble Room
  • Junior Suite Ocean Front View with hot tub - 2 adults

    Room amenities

    • 829 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed OR 2 Double Beds
    More detailsJunior Suite Ocean Front View with hot tub - 2 adults
  • Junior Suite Ocean Front View with hot tub - Single Occupancy

    Room amenities

    • 829 sq ft
    • Ocean view
    • Sleeps 1
    • 1 King Bed
    More detailsJunior Suite Ocean Front View with hot tub - Single Occupancy

About this area

Cancun

Located in Cancun's Zona Hotelera neighborhood, Occidental Costa Cancún All Inclusive is near the airport and on the beach. La Sagrada Familia Parish and El Rey Ruins are notable landmarks, and travelers looking to shop may want to visit Puerto Cancun Marina Town Center and Plaza Las Americas. Traveling with kids? Don't miss Cancun Interactive Aquarium and Dolphin Discovery. Looking to get your feet wet? Scuba diving and water skiing adventures can be found near the property.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • Turtle Beach - 5 min walk
  • Langosta Beach - 14 min walk
  • Puerto Cancun Marina Town Center - 3 min drive
  • Tortuga Beach - 7 min drive
  • Dubai Palace Casino - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • La Claraboya — 1 min walk
  • México Lindo — 1 min walk
Questions about this property?Find answers

About this property

Occidental Costa Cancún All Inclusive

Beach spa retreat walking distance from Turtle Beach
Catch some rays at the beach or spend the day relaxing at Occidental Costa Cancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. All 133 rooms provide free minibar items, room service, and plasma TVs. Other amenities available to guests include coffee makers, ceiling fans, and hair dryers.
Occidental Costa Cancún All Inclusive offers 133 accommodations with safes and hair dryers. Plasma televisions are featured in guestrooms. Coffee/tea makers and free minibar items are provided. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the property include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All meals, snacks, and beverages included
Room service during certain hours (limited menu)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
Masks available
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • All meals, snacks, and beverages included
  • 4 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Aerobics classes
  • Fitness center
  • Full-service spa
  • Kayaking
  • Motorized watercraft
  • Outdoor pool
  • Parasailing
  • Shopping
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's club
  • Dry cleaning service
  • Free cribs/infant beds
  • Free supervised childcare/activities
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business center

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Body treatments
  • Facials
  • Massage - hot stone
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Linens

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch plasma TV

Food and drink

  • Coffee/tea maker
  • Free minibar

More

  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from March 18 2020 to October 31 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

American ExpressMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Occidental Costa Cancún All Inclusive and receive a full refund?
Yes, Occidental Costa Cancún All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Occidental Costa Cancún All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool.
Is Occidental Costa Cancún All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Occidental Costa Cancún All Inclusive?
Self parking is free at this property.
What time is check-in at Occidental Costa Cancún All Inclusive?
Check-in is from 3:00 PM–midnight. Late check-in is available during limited hours.
What time is check-out at Occidental Costa Cancún All Inclusive?
Check-out is at 11 AM.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and beverages are included.
Where is this property located?
This Zona Hotelera property is on the beach, 1.7 mi (2.8 km) from Puerto Cancun Marina Town Center, and within 6 mi (10 km) of Plaza Las Americas and La Sagrada Familia Parish. Las Plazas Outlet Cancun and La Isla Shopping Mall are also within 9 mi (15 km).

Guest reviews

Overall score and ratings for Occidental Costa Cancún All Inclusive

3.9
5 - Excellent
455
4 - Good
326
3 - Okay
133
2 - Mediocre
72
1 - Poor
80
4.3
Cleanliness
4.2
Service and Staff
4.0
Amenities
4.1
Property condition

1/5

  • Liked: Cleanliness
  • Disliked: Amenities, property conditions & facilities

I didn't like the fact that there was limited or no alcohol in the supposed alcoholic beverages at this resort. One evening I drank 10 cocktails and was stone cold sober. I am not a big drinker so 3 drinks is usually my limit. To be able to drink all evening with no alcohol effects tells me there was no alcohol in the drinks. Some people were drinking from 11 o clock in the morning and there wasn't an inebriated person in sight on the resort. This really concerns me as to what I was actually drinking. The resort is right on the inlet where the ferries come in so the water is filthy and there are frequently plumes of black smoke being spurted across the swimmers as the ferries reverse out and other boats zoom by. The food was mostly good but they did not cope with food preparation for large amounts of guests on New Years eve. We were served lobster that was overcooked and so rubbery you could of played handball with it. We inquired months beforehand re booking for New Years eve and was informed we could do this when we arrived on the 30th December. I was really concerned of missing out on a booking when we were arriving so close to New Years eve. My concerns were valid when we arrived and were told it was booked out. After much complaints we were then informed they would be opening up further bookings the following morning at 9am. We waited in a 2 hour line the following day to have to take the early setting at 6pm. Not how one wants to spend New Years eve!!

Stayed 3 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Mar 2020

1/5

    This traveler didn’t leave comments with their review
    Stayed 5 nights in Mar 2020

    1/5

    • Liked: Cleanliness

    We were moved to a different resort with a worse room, bed, views, and restaurants. Not what we paid for!

    Stayed 4 nights in Mar 2020

    3/5

    • Liked: Cleanliness, staff & service

    Service was good, but wifi was not free and quite expensive for each day. The beds were only ok, and there was not a large variety of drink options at the all inclusive bar (bottom shelf liquor only).

    Stayed 3 nights in Mar 2020