Ratings based on 1,560 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from MEXICO, D.F.

Estuvo perfecta, me dieron una junior suite

Posted Sep 1, 2015
Pros: TODO
Cons: PUES ESTA RECIEN INAGURADO, PORQUE LEI QUE ESTUVO EN REMODEACION
Location: ACTIVIDADES NO SE, PORQUE SIEMPRE ESTUVE EN EL HOTEL, YA QUE ALLI SE ENCUENTRA TODO
Como no había el cuarto que yo había reservado me dieron una junior suite, con vista al mar, estuve muy contenta en el hotel todo estaba muy bien, la atención de todo el personal excelente y la comida es estupenda sobre todo muy abundante. El próximo viaje que haga a Cancún llegaría otra vez al Ríu Cancún
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Where do i start....

Posted Sep 1, 2015
Pros: Everything where and when you need it, all in one place.
Cons: Explanation of food options (For instance, there were new restaurants not yet put on the resort map but were already booking reservations for)
Location: The strip with all the major clubs in Cancun and the world is a 3 minute walk from the resort... Literally.
After a long morning of missing my flight, then waiting two hours with my girlfriend for our luggage to arrive in Cancun, the first breath outside the airport was much needed. As i arrived at the hotel with my girlfriend, I can honestly say, i had completely forgot all about the previous 7 hours. The cleanliness, the welcoming, the atmosphere... This is the place anyone should want to stay while vacationing in Cancun. The ocean view... Astonishing. The resort, amazing. If i didn't end up going to the strip to visit Coco Bongo, Palazzo, and Senor Frogs for amazing nights, you can be completely satisfied on the resort. Its right near the end of the strip so pretty much everything you need is within a five minute walk. The food is great, everything is pretty much buffet style but this is no buffet taste. This is going out to eat to 6 different restaurants buffet. Room service was very friendly, bartenders were top of the line, cooks were five star. Rated 3.5 in Expedia when i booked, i can't imagine why. This place deserves AT LEAST a 4.5 star. I've heard it was rated poorly due to construction being done but luckily i booked after all of that. I would recommend anyone whether family, college kids, honeymoons, etc. if your going to stay in Cancun... you need to stay here. YOU WILL NOT REGRET IT. I'm already planning on coming back. The only thing i would recommend if your planning around nightlife is to book in advance... like before you arrive. This was by far my best vacation
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2015
Very clean hotel! Food is great. Staff is very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice hotel with amazing room views

Posted Aug 23, 2015
The hotel is nice. The staff is great excellent service. The food is also good. Overall I enjoyed my stay. The only thing I was a little upset about was that we arrived at 11am and check in is at 3pm. So we had to wait to get our room. I will definitely recommend and come back
5 out of 5
Recommended
for Everyone
by A verified traveler from LA, California

All inclusive hotel on the beach

Posted Aug 23, 2015
The hotel is beautiful and staff does a great job keeping it clean. Ocean view room is breath taking! Location is great to stores, malls, and museums. The beach access from hotel is great & they bring you drinks out there. The staff at the front desk was great, but needs to explain policies for restaurant reservations better at check-in. The rest of the staff & servers in the hotel, restraurants, and bars were amazing!!! They were so friendly, welcoming, nice, and helpful. great customer service all around. Would definitely stay here again and recommend it to friends.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
Wonderful stay and resort in center of everything and beautiful views of beach
4 out of 5
Recommended
for Everyone
by A verified traveler from cincinnati obio

spectacular views from all rooms

Posted Aug 23, 2015
Pros: The view and the staff
Cons: The food
Location: Very close to the bars and nightlife
The staff is amazing views are incredible , food left something to be desired. Mixed clientele but of your single, it's definitely a friendly place
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2015
It was very relaxing, the staff were very helpful, the hotel is right on the beach, and it is within walking distance to nightlife and shopping. Highly recommend this resort for future vacations
4 out of 5
Recommended
for Everyone
by A verified traveler

Great inclusive hotel right on the beautiful beach

Posted Aug 20, 2015
We stayed for a week, the beach was GORGEOUS, the buffet was the best place of all the restaurants. My only complaint was no room service even when I was stuck in the room with a sick child and elevators had no air ventilation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2015
Cons: Air conditioner in the room worked a little noise.
Everything was fine, the only problem - conditioner in the room was little noise.