Ratings based on 2,416 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Amazing views. Relaxing, nice vacation.

Posted Feb 6, 2016
Clean, value priced, updated hotel, close to shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice! Beautiful Beach and The food very good!

Posted Jan 31, 2016
The room was ok, not fancy but comfortable, the best of all is the beach and the food. Should have climate pools.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

A piece of paradise

Posted Jan 29, 2016
Pros: The hotel is located just blocks from clubs and restaurants. (walking distance).
Cons: The food is buffet style although they have some "specialty restaurants" which we were not impressed by. Food can be a whole lot better...
Location: Plenty of bars and dance clubs withing walking distance for those interested...
From the moment we got there, they treated us very well. The staff is attentive and willing to help you at any moment.
5 out of 5
Recommended
for Everyone
by A verified traveler from NE

We loved this newly remodeled resort.

Posted Jan 28, 2016
Pros: I loved the food, the pools and the beach. Everything was amazing.
Cons: Maybe have the club open every night of the week. There was one night we tried to go and it wasn't open. Also, they could use one more pool bar.
Location: We did end up walking to the nearby strip to check out different places one evening, but no need to! Great location.
You could do everything there. Swim, lay on the beach, go out to dinner, watch shows, and go to the club. We really didn't have a reason to leave this resort because everything there was amazing. The food at the buffet was so awesome with so many options, we never even tried any of the restaurants! We did end up walking to the nearby strip to check out different places one evening, but no need to! All around great experience!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Cody WY

Air conditioner was noisy

Posted Jan 26, 2016
Pros: location and staff
Cons: Hotter showers
Location: perfect
Weather was not very good for that week and they still kept their air conditioners on. Never felt like I warmed up.Food was very good. Odd that you had to book the restaurants two days ahead if you wanted food other than buffet. Food was much better in booked restaurants than buffet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Super Staff

Posted Jan 23, 2016
Pros: Everything
Cons: Lunch selection
Wonderful trip. Hotel staff and USA Tours staff were the best and very concerned that we had a great time.
3 out of 5
by A verified traveler from NYC

You can do better

Posted Jan 23, 2016
Pros: The staff are really good.
Cons: The food is a standard miss, with few hits! There is a water problem noticeable when using the sink or shower, affecting food cleaning perhaps.
The beach was great, but if you walk around you immediately spot better beaches with fewer rocks. The exterior walls are too close to the water that it takes away from what was otherwise a very beautiful spot. The food could be done better, the food buffet presentation is like a 5-star hotel, but the quality is way lower. There needs to be coffee makers in the rooms besides the amazing quantities of alcohol. The room isn't good although we were in the superior rooms area. The beds are not comfortable, the room smelled like mold and humidity, the tv had a single English language channel with low signal quality.
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Upgraded to Riu Las America

Posted Jan 22, 2016
Pros: We did not stay here. For Riu Las America -- everything!
Cons: Food
Location: walking distant to the hotel zone downtown. I honestly think Cancun transportation department can improve the walking path for pedestrian.
We booked this hotel but got upgraded to Riu Las America! We loved our stay and if we ever go back, guess where we will stay? :D
2 out of 5
by A verified traveler from NY

Will not be coming back.

Posted Jan 21, 2016
Arrived to hotel early, check-in was long and miserable, the staff was not THAT welcoming. I've been to Cancun before and the other hotel offered a room to change into your bathing suits so that you can start enjoying yourself the minute you walk in. Ifyou want wifi in the room you must buy it, and it was constantly on and off with the service. Arrived on a Tuesday & couldn't get reservations until Saturday!! And unless you wake up at 7:45 am and get down to the woman's desk a 8 am to make a reservation, you are not going to get one. I stayed 7 nights and was only able to get 2 reservations. You also must wake up by 8 am to get your towels and put them on a chair on the beach or by the pool, any later you probably won't get a chair. Who wants to set an alarm on vacation?! Not me. The service on the beach wasn't all that great, someone came around to offer drinks like MAYBE every hour. The buffet was good, but it is the SAME FOOD EVERY NIGHT! So if you don't get reservations you're stuck eating the same buffet style food, which gets sickening after a while. I ate dinner off the resort at least 2 times, so I don't know why I paid for an all-inclusive resort. Oh and the buffet for lunch is pretty much the same as dinner. The drinks weren't anything to talk about, you had to make sure you said "STRONG" every time you got a drink. The bartenders were very very nice!! Room service was up and knocking by 9 am every morning. Just not a relaxing vacation, I will not be returning.
3 out of 5
by A verified traveler

No room service at all!!!!

Posted Jan 21, 2016
We have stayed in Cancun over 20 times, first time at Riu. You need reservations 2 days in advance for restaurants, how can you possibly do that. I was not happy since we arrived on my birthday and had to eat at buffet. Power in room went out everytime I tried to dry my hair. Beach was terrible, sharp rocks, got very hurt first time I went in and didnt go back. Wont be returni g here, very disappointed with no room servuce, no toiletries!