4/5 Good
Verified traveler
Traveled with partner
20 Jun 2021
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First off let me say the staff were very friendly and kind. However, the staff that tried to sell you their timeshare were pushy and annoying. I’m still trying to determine how this place had the ratings it did.
As far as the building itself, the lobby area and bar were decent. The rooms and halls were very plain and boring reminding us of a hospital. The views were great. We had a couple of days of rain and during that time we noticed at least a dozen or more areas with the ceiling leaking throughout the building. It was in quite disrepair.
The entertainment staff in the theatre were sub par. The pool staff were great as were the restaurant staff. On one rainy day we opted for a massage. The spa was nice the massages, again not so great. Food was overall pretty good. Nothing was open for breakfast before 0700 (including room service) even though the map we were provided said 0630. When we asked at the desk they said that was changed because of Covid. Fine, I get that but communicating that would be helpful since most excursions leave at 0700.
This was a difficult review to write because while the staff were very friendly and accommodating, I don’t feel the facility itself deserves anything more than a 3.5 star.
Stayed 5 nights in Jun 2021