SLS Cancun Hotel & Spa

Featured Image
Private beach, white sand, beach bar
Outdoor pool, cabanas (surcharge), pool umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas

Overview of SLS Cancun Hotel & Spa

SLS Cancun Hotel & Spa

4 out of 5

4.0/5 Very Good

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Novo Cancún Torre 1 Mz 27 Lt 1 02, UC 20 UP P Secc C Av Bonampak ZH, Cancun, QROO, 77500

Explore the area

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)20 min drive
  • Popular LocationEl Rey Ruins28 min drive
  • Popular LocationDelfines Beach30 min drive
  • Popular LocationNorte Beach99 min drive

Choose dates to view prices

About this area

Cancun

SLS Cancun Hotel & Spa is located in Zona Hotelera, a neighborhood in Cancun, and is next to a golf course and on a private beach. Puerto Cancun Marina Town Center and Mercado Ki Huic are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Costa Occidental de Isla Mujeres National Park and Las Palapas Park. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Fernando Toro Valenzuela Stadium. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Puerto Cancun Marina Town Center - 12 min walk
  • Las Perlas Beach - 6 min drive
  • El Rey Ruins - 28 min drive
  • Delfines Beach - 30 min drive
  • Norte Beach - 99 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • Leynia — 1 min walk
  • La Dolce Vita — 4 min drive
  • Rolandi's — 4 min drive
  • Rino Pizza Time — 4 min drive
  • El Poblano — 4 min drive

About this property

SLS Cancun Hotel & Spa

Hotel with private beach, full-service spa
Spend the day relaxing on SLS Cancun Hotel & Spa's private white sand beach or pampering yourself at the hotel's full-service spa. All 45 soundproofed rooms feature free WiFi and minibars. Conveniences include sitting areas and coffee makers, and guests will appreciate thoughtful touches like bathrobes and slippers.
SLS Cancun Hotel & Spa offers 45 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch Smart televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Ciel. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
On-site PCR COVID-19 testing is available for a MXN 4200 fee, and antigen/rapid COVID-19 testing is available for a MXN 2100 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Valet parking on site (surcharge)

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:30 AM: MXN 570 for adults and MXN 285 for children
  • 1 restaurant
  • 1 beach bar, 1 poolside bar and 1 bar

Things to do

  • 18 holes of golf
  • Free beach club
  • Full-service spa
  • Outdoor pool
  • Shopping mall

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Outdoors

  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Private beachfront location

Spa

  • Massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 42-inch Smart TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 2000 per pet, per stay
Dogs welcome
1 per room (up to 22 lbs)
Food and water bowls are available
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: MXN 570 for adults and MXN 285 for children (approximately)
  • Fee for in-room wireless Internet: MXN 0 per stay (rates may vary)
  • Fee for wireless Internet in public areas: MXN 0 per stay (rates may vary)
  • Pet fee: MXN 2000 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

SLS Cancun
SLS Cancun Hotel & Spa Hotel
SLS Cancun Hotel & Spa Cancun
SLS Cancun (Opening November 2020)
SLS Cancun Hotel & Spa Hotel Cancun

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 4 out of 7 reviews
5 - Excellent 57%
Rating 4 - Good. 1 out of 7 reviews
4 - Good 14%
Rating 3 - Okay. 1 out of 7 reviews
3 - Okay 14%
Rating 2 - Poor. 0 out of 7 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 7 reviews
1 - Terrible 14%

4.9/5

Cleanliness

4.1/5

Staff & service

4.6/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, amenities
Stayed 7 nights in Jun 2021

1/5 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Upsetting
Beautiful hotel however if you are planning on sleeping in late don't stay here unless you know for sure the construction has stopped, the hotel is situated within a new complex so expect a lot of construction noise, for me it was the non-stop hammering starting at 8 am and I mean loud which the front desk could do nothing about, Also I had problems with the TV set up, the room has 2 TV's and when I turned 1 TV the other also turns on which is absolutely crazy, the front desk couldn't help to fix it, they sent a technician 45 minutes after my call, wait I forgot to mention that I had to go down to the lobby as no one was picking my calls because the front desk attendant and a couple other employees were playing pool in the lobby, the dj was playing loud music so they could not hear the phone ringing. Lastly at checkout they promised to email a complimentary stay which they never did and I don't expect them too. It is a brand new hotel so they have a long way to go.
Stayed 1 night in Apr 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SU UBICACION EXCELENTE, MUY BONITO, PERSONAL MUY AMABLE, EXCELENTE PARA UNAS VACACIONES O DIAS DE TRABAJO...
Stayed 4 nights in Aug 2021

3/5 Okay

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2021