Moon Palace Nizuc - All inclusive

Photo gallery for Moon Palace Nizuc - All inclusive

Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Overview of Moon Palace Nizuc - All inclusive

VIP Access

Moon Palace Nizuc - All inclusive

4.5 out of 5

4.2/5 Very Good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO, 77500

Explore the area

  • Popular LocationMoon Palace Golf Club19 min walk
  • Popular LocationXoximilco7 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)14 min drive
  • Popular LocationRiviera Cancun Golf Resort19 min drive

Choose dates to view prices

About this area

Cancun

Located in Cancun, Moon Palace Nizuc - All inclusive is near the airport and on the beach. Maya Cancun Museum is a cultural highlight and some of the area's popular attractions include Ventura Park Cancun and Aquaworld. Traveling with kids? Don't miss Cancun Interactive Aquarium. Scuba diving and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and ziplining nearby.

What's nearby

  • Moon Palace Golf Club - 19 min walk
  • Xoximilco - 7 min drive
  • Cancun Country Club - 15 min drive
  • Ventura Park Cancun - 16 min drive
  • Riviera Cancun Golf Resort - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 14 min drive

Restaurants

  • Caporales — 1 min walk
  • Arrecifes — 1 min walk
  • Bugambilias — 12 min walk
  • Momo — 12 min walk
  • Los De Pescado — 10 min drive

About this property

Moon Palace Nizuc - All inclusive

Upscale property on the beach, with 2 outdoor swimming pools
Spend the day relaxing at the beach, practicing your swing on Moon Palace Nizuc - All inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 709 rooms boast indoor private spa tubs and offer free WiFi and balconies. IPod docks and 24-hour room service are standard, as are Smart TVs with digital channels. Change of towels is available on request.
Moon Palace Nizuc - All inclusive offers 709 air-conditioned accommodations with indoor private spa tubs and iPod docking stations. Rooms open to balconies. Beds feature down comforters and premium bedding. 47-inch Smart televisions come with digital channels and Netflix. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awe-Spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM–11:30 AM
  • 6 restaurants and 1 coffee shop/café
  • 2 swim-up bars, 2 poolside bars and 5 bars/lounges
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 27 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle tour information
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Golf driving range
  • Hiking/biking trails
  • Kayaking
  • Lifeguards on site
  • Motorized watercraft
  • Playground
  • Private picnics
  • Shopping
  • Snorkeling
  • Surfing/boogie boarding
  • Tennis
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store
  • Lockers available
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessions with a pro
  • Golf privileges (optional)
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms - 5

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Marina onsite
  • Outdoor entertainment area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 36 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Lever door handles
  • Pool access ramp on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • Beach towels
  • Communal living room
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 47-inch Smart TV
  • Digital channels
  • iPod dock
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Private indoor spa tub
  • Slippers
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children 3 years old and younger stay free when using existing bedding
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 17 years old are not allowed in the spa without adult supervision
Guests under 16 years old are not allowed in the spa

Property is also known as

Moon Palace Nizuc All Inclusive All-inclusive property Cancun
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Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 49 out of 85 reviews
5 - Excellent 58%
Rating 4 - Good. 15 out of 85 reviews
4 - Good 18%
Rating 3 - Okay. 13 out of 85 reviews
3 - Okay 15%
Rating 2 - Poor. 4 out of 85 reviews
2 - Poor 5%
Rating 1 - Terrible. 4 out of 85 reviews
1 - Terrible 5%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

3/5 Okay

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book directly from Moon Palace hotel, if you book from Moon palace website, they will provide the transportation(110$ worth) and good rooms. If you book expedia, you will miss them!! I called expedia, rep said in future book directly from hotel websites :D
Stayed 4 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome
Stayed 7 nights in Sep 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than pictured. This resort is beautiful, super clean and the staff amazing.
Stayed 3 nights in Sep 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service fast and friendly! Highly recommend.
Stayed 9 nights in Sep 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of room in good restaurants
Stayed 4 nights in Sep 2021