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View from Room
Minibar, in-room safe, desk, blackout drapes
View from Room
Minibar, in-room safe, desk, blackout drapes

Guest reviews

4.3/5 Excellent
37 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All inclusive
Air Conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationVentura Park Cancun16 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)23 min drive
Popular LocationPetempich Bay23 min drive
Popular LocationEl Rey Ruins24 min drive

Choose dates to view prices

  • Superior Deluxe Resort View

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • Resort view
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsSuperior Deluxe Resort View
  • Superior Deluxe Garden View

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsSuperior Deluxe Garden View
  • Superior Deluxe Ocean View

    Room amenities

    • 484 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsSuperior Deluxe Ocean View
  • Honeymoon Suite

    Room amenities

    • 484 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsHoneymoon Suite
  • Luxury Ocean Front

    Room amenities

    • 484 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsLuxury Ocean Front
  • Governador Suite

    Room amenities

    • 969 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed and 1 Double Sofa Bed
    More detailsGovernador Suite
  • Family Room, 2 Bedrooms

    5/5 guest room rating

    Room amenities

    • 969 sq ft
    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More detailsFamily Room, 2 Bedrooms
  • Superior Deluxe Garden View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

    Room amenities

    • 484 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsSuperior Deluxe Garden View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE
  • Superior Deluxe Ocean View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

    Room amenities

    • 484 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsSuperior Deluxe Ocean View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

About this area

Cancun

Moon Palace Nizuc - All Inclusive is located in Cancun. The area's natural beauty can be seen at Delfines Beach and Chac Mool Beach, while Maya Cancun Museum and Cancún Underwater Museum (Punta Nizuc) are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Beto Avila Baseball Stadium.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • Ventura Park Cancun - 16 min drive
  • Delfines Beach - 22 min drive
  • Petempich Bay - 23 min drive
  • Maya Cancun Museum - 24 min drive
  • El Rey Ruins - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
Questions about this property?Find answers

About this property

Moon Palace Nizuc - All Inclusive

All-inclusive property with 4 restaurants and 2 outdoor pools
Along with 4 restaurants, this smoke-free property has 2 outdoor pools and a full-service spa. Free WiFi in public areas and free valet parking are also provided. Other amenities include 4 bars/lounges, a 24-hour fitness center, and a coffee shop/café. All 500 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and Smart TVs with satellite channels. Other amenities available to guests include 24-hour room service, Netflix, and minibars.
Moon Palace Nizuc - All Inclusive offers 500 air-conditioned accommodations with minibars and laptop-compatible safes. Smart televisions come with premium satellite channels, pay movies, and Netflix. Bathrooms include showers, bathrobes, slippers, and bidets.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.
Guests can indulge in a pampering treatment at the property's full-service spa, Awe-Spa. Services include hot stone massages, sports massages, Swedish massages, and Thai massages.

The spa is open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free valet parking

Food and drink

  • 4 restaurants and 1 coffee shop/café
  • 4 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Children's pool
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dry cleaning service
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • 24-hour business center
  • Conference center

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Terrace

Spa

  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Roll-in shower

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Netflix
  • Pay movies
  • Premium channels
  • Satellite channels
  • Smart TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children 3 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer
Contactless check-out is available
Individually-wrapped food options are available through room service

We should mention

Pool access available from 8:00 AM to 7:00 PM
Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

Property is also known as

Moon Palace Nizuc All Inclusive All-inclusive property Cancun
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Frequently asked questions

Can I cancel my reservation for free at Moon Palace Nizuc - All Inclusive and receive a full refund?
Yes, Moon Palace Nizuc - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Moon Palace Nizuc - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Moon Palace Nizuc - All Inclusive?
As of Aug 8, 2020, prices found for a 1-night stay for 2 adults at Moon Palace Nizuc - All Inclusive on Aug 23, 2020 start from $304, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM–7:00 PM.
Is Moon Palace Nizuc - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Moon Palace Nizuc - All Inclusive?
Self parking and valet parking are free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM–midnight. Late check-in is available during limited hours.
What time is check-out at this property?
Check-out is at noon.
Is this property all-inclusive?
Yes, the property is all-inclusive.
Where is this property located?
Situated in Cancun, this all-inclusive property is 0.3 mi (0.6 km) from Costa Occidental de Isla Mujeres National Park and 2.8 mi (4.5 km) from Xoximilco. Ventura Park Cancun and Cancun Country Club are also within 9 mi (15 km).

Guest reviews

Overall score and ratings for Moon Palace Nizuc - All Inclusive

4.3
Excellent
5 - Excellent
25
4 - Good
4
3 - Okay
5
2 - Mediocre
1
1 - Poor
2
4.6
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great family Resort The food is great in all the restaurants I give it 5 stars Looking forward to go back in the Winter 🤗

Stayed 5 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Was upgraded to the Grand as the Nizuc was closed. The grand was amazing

Stayed 7 nights in Jun 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The buildings, the pools, food, was great Thanks you

Stayed 4 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2020

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 4 nights in Mar 2020