Ratings based on 748 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from b

My weekend getaway

Posted Aug 30, 2015
Amazing hotel and there service...would go back again!!!!just wifi wasnt great on the premises. Food was delicious. ...i think i gainned 5 pounds....spa was great!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from saudi arabia

Perfect stay

Posted Aug 28, 2015
Perfect stay , everthing was excellent , it is all inclusive hotel mini bars and room service for 24 hours are inclusive , the beach and the activities in the hotel was excellent , there was a mexican night once with a mexican band singing Really nice experience I would strongly recommend this hotel for couples , although I came with friends but it was nice.. I would stay here again definrntly thank you hotel staff for making this trip unforgettable..
5 out of 5
Recommended
for Everyone
by A verified traveler from c

Excellent

Posted Aug 27, 2015
Perfect everything ! The food ! The rooms! Personal ! Nice pool
5 out of 5
Recommended
for Everyone
by A verified traveler from Sinking Spring, PA

Posted Aug 27, 2015
My family and I traveled to Secrets The Vine for 4 nights, late August. This resort exceeded our expectations and would defiantly return in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from kuwait , salwa

One of the best hotel in Cancun

Posted Aug 27, 2015
Friendly staff remarkable food great room service . Definitely recommend it for couples
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2015
Pros: Location design and staffing
Cons: Lighting in the restaurants at night and in bathrooms of the suites
Location: great
Great Hotel for couples or singles Hotel staff exceptional goes out there way to make sure you have everything you need and very very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

extra guest is expensive

Posted Aug 23, 2015
The hotel is nice.However,the check in experience is not so good.I made a mistake about the guest number when booking the hotel. because the reservation is unrefundable,I tried to call expedia to make a change about reservation to add one more guest. the expedia agency told me that he can not change the reservation,and he help me call the hotel. The reply from the hotel is that I may need to pay extra 210 dollar for extra person.And then I wrote a e-mail to the hotel explaining the situation. The hotel replied me just one day before I check in. It said that I should call expedia to change the reservation,or pay 210 dollar. I think it is unfair to the custom.Although I made a mistake,It can be solved. However,the expedia and hotel just pass the buck to the other,and do not help custom to solve the problem. In the end,I pay extra 210 dollar. The totall price for the hotel is even higher than the normal price. Hope noone make a such a mistake again!
4 out of 5
Recommended
for Couples
by A verified traveler from Orange County, CA

Lovely Hotel

Posted Aug 17, 2015
I enjoyed our stay at Secrets the vine. The staff was so nice and accommodating. We upgraded to the preferred rooms, but I must say they need more seating. If you aren't awake by 8am, you won't have a bed. The food is ok, not really special. They also don't have a cleaning crew for the beach. When we arrived, all I saw was seaweed on the beach and in the water. I went to the beach once but it was pretty gross. Also, they need more English channels in the room. I think we had a handful of channels to watch. I also noticed that they try to upsell you on everything, not to mention trying to get you to join their club. They say you can get some free vouchers if you attend the 1 1/2 hr presentation, but I declined. We were suppose to get a resort credit for $40 towards a bottle of wine, but ended up only getting $10. That was kind of annoying.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2015
Everything was great, staff, pool, gym, spa services, bars & drinks, room, view, beach, entertainment activities
5 out of 5
Recommended
for Couples
by A verified traveler from Orlando, FL

AMAZING for Honeymoon

Posted Aug 12, 2015
Pros: Views, room, beach, pool, staff, food, all inclusive, premium drinks, restaurants, EVERYTHING.
Cons: everything was great, maybe a longer music set at the pool but other than that everything was wonderful.
Location: shops nearby, more bars and shows around, great location, close to many things.
This hotel was so amazing! It was the best kept hotel in CANCUN! The views were amazing from our 22nd floor hotel view! They took amazing care of us, the staff was unexplainably perfect and so helpful, not one person was rude or unhappy. This was the best honeymoon we could have asked for. Everything was so well kept and perfect. Thank you secrets the vine, we will DEFINITELY be seeing you again! :)