Find Chalets in Cayuga County, NY

"The first time in Del Lago, not really impressed with the room, it's roomy I can say, but the furnitures are old , there is one long table underneath the TV to be function as dressing table , and coffee maker is there too , and as a desk in the corner, all scratches all over.it's four star hotel, it says on the website daily cleaning , but they won't clean even though you put the sign st the door! The first we were there , shower gel was empty! Not a good sign! My husband had to go downstairs to receptionist to ask shower gel! I try to call house keeping using room phone it did not connect , seems like broken phone! Is not like what we expected ! They should do better than 3 stars hotel . They don't have little store where you can find daily needs ! We have to drive over 5 miles to find cough drop and coughing medicine ! One positive thing that Del Lago have is the cafe ! " Sociale" cafe . Breakfast is winner there, the dinner also delicious, It was surprised me that their Vietnamese Pho taste like authentic Vietnamese , so so delicious! We mostly had breakfast there, our waiter Candice is happy person and very friendly , Customers likes her . If you ever go to del lago someday , you shouldn't miss to eat at Sociale Cafe! Another thing inside the casino there a bar " Bourbon and Brew" , their bar food menu delicious , the wings so yummy ! Big TV to watch the games, pleasant place to relax. Suggestion to Resort owners, you need to update the rooms,and clean more! "

"Clean room, nice staff "

"All was reasonable good"

"The property was dated but it was clean and the staff was excellent."

"Room was dirty. No bedding for pull out. Staff was nice. Pool and hot tub were excellent. Breakfast was horrible."

"quite good."

"Great Location and Exceptional Service" My recent stay at the Randolph Hotel was a very good experience overall. As someone traveling through the Syracuse area, the location was unbeatable—situated right off the Thruway and only about a 10-minute drive from Syracuse Hancock International Airport (SYR)."

"Hotel is completely outdated. No body soap when arrived; 2 old, small, rough bath towels. Strange smell in the room. No housecleaning during 2 night stay. No warm blankets, just heavy sheets. Doing construction throughout building. Tried to take a nap later in day after long college tour but couldn't because they were drilling and hammering in room next door, so loud. Staff not very friendly. Wouldn't stay here again. "

"Parking was easy and secure, room was clean, easy checkin"