Ratings based on 260 Verified Reviews

4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from charlotte north carlina

Was perfect.

Posted Mar 6, 2018
Enjoy my stay at hotel. Breakfast was great, desk worker were so nice and helpful.
Comment from Hotel Management
Mar 6, 2018 by General Manager, Hotel Management
Hello! Thank you for your feedback regarding your recent stay with TownePlace Suites Charlotte University. I'm so happy to hear the you enjoyed our complimentary breakfast and friendly, hospitable staff. We truly strive to make each guest feel at home. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2018
Very friendly staff. Hotel was clean and comfortable.
Comment from Hotel Management
Feb 5, 2018 by GM, Hotel Management
Hello! Thank you for taking the time to rate your stay with us! I'm happy to hear that our friendly staff and comfortable Suites were a hit! Be sure to join us Wednesdays for our Social Hour!
3 out of 5
by Disely

It’s ok.

Posted Dec 4, 2017 on Hotels
It was ok. Rooms are very small and kitchens aren’t really full kitchen with the small size stove and refrigerator.
Comment from Hotel Management
Dec 14, 2017
Disely, We appreciate your review. We apologize for any confusion. Our Kitchens are "full Kitchens" in the fact that they have a 4 burner stove, Oven, refrigerator & Dish washer as well as the dishes and flatware needed to cook most basic meals. We hope to see you again during your next visit to Charlotte! Sincerely, Rob Peltier Guest Service Manager TownePlace Suites by Marriott- Charlotte University Research Park
1 out of 5
by Christina

DON'T STAY HERE

Posted Nov 27, 2017 on Hotels
Horrible, filthy. Dead bugs in my room, dust on everything, mold in the shower.
Comment from Hotel Management
Dec 14, 2017
Christina, We apologize for any issues you experienced during your stay with us. We usually ask that guests make us aware of these issues as soon as they occur so we may have the opportunity to correct the deficiency immediately. We hope to see you again during your next visit to Charlotte! Sincerely, Rob Peltier Guest Service Manager TownePlace Suites - Charlotte University Research Park
4 out of 5
by Chantel

Posted Nov 13, 2017 on Hotels
Comment from Hotel Management
Nov 21, 2017
Thank you for your kind review of our property. My team works very hard to provide each of our guests with an outstanding stay experience. We are very glad you enjoyed your time with us. We hope to see you again during your next visit to Charlotte!
5 out of 5
Recommended
for Families
by A verified traveler from Virginia

Very Happy

Posted Nov 13, 2017
Pros: The beds were very comfortable. The breakfast was customary.
Location: We attended the Regional Football Championships.
Very Happy with the selection of this hotel. The beds were very comfortable. The customer service was great. The two bedroom suite was ideal. It was more like an apartment then a hotel room. Will definitely look for this hotel with future travels.
Comment from Hotel Management
Nov 21, 2017 by Rob P, Hotel Management
Charles, We greatly appreciate your response. My team works very hard to provide each of our guests with an outstanding stay experience. We are very glad you enjoyed your time with us and we look forwards to seeing you on your next trip to Charlotte!
5 out of 5
Recommended
for Everyone
by A verified traveler from Clermont, GA

Great Value for the Price!

Posted Nov 9, 2017 on Orbitz
Pros: Kitchen with full size fridge and oven in rooms, also microwave and coffee pot. Extremely comfortable linens on the beds. Very home-y and attractive!
Cons: Coffee provided in rooms tastes awful - but Starbucks is nearby!
Location: Lots of fast food in the area, also sit down restaurants and grocery stores if you want to cook for yourself.
Very nice rooms! I enjoyed the kitchen in our room and having all the major appliances (full fridge, oven, etc.). Everything was clean and attractive. SUPER comfy beds!! There's a good selection of restaurants nearby too. Only two complaints... One, the coffee provided in your room was not very good (I recommend either a full cup of sugar or a trip to the nearby Starbucks). Two, I booked this hotel because it was recommended to me as "nearby" to Cabarrus Arena & Events Center in Concord, but it's not close to that at all--about a 25 minute drive. If I were actually in town to do things IN Charlotte, I would definitely book this hotel again. It was better than expected and a fair price.
Comment from Hotel Management
Nov 23, 2017 by Rob P, Hotel Management
Hanna, We greatly appreciate your feedback. Our team works very hard to provide each of our guests with an outstanding stay experience. We hope to see you again during your next visit to Charlotte!
5 out of 5
Recommended
for Families
by A verified traveler from Savannah

Great for Renaissance Festival

Posted Oct 30, 2017
We had a two room suite with plenty of room for 2 adults and 2 children from different families. Close to the Carolina Renaissance Festival so we could get there early and spend the day. Beds were comfortable with plenty of pillows. It was nice to have the space to spread out.
Comment from Hotel Management
Oct 31, 2017 by Rob P, Hotel Management
Mary, Thank you so much for your kind review of our property. My team and I work very hard to provide each of our guests with an outstanding stay experience. We are very glad you enjoyed your time with us and the Renaissance Festival. We hope to see you again during your next visit to Charlotte!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2017
I always stay here when I come to Charlotte . Will highly recommend to anyone .
Comment from Hotel Management
Oct 29, 2017 by Rob P., Hotel Management
Jeanine, We greatly appreciate your review! My team and I work very hard to provide each of our guests with an outstanding stay experience. We are very glad you enjoyed your time here with us. We hope to see you again during your next visit to Charlotte!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Nice hotel close to CMS.

Posted Oct 11, 2017
Pros: Close to Charlotte Motor Speedway. Very friendly staff. Comfortable rooms.
Second time we've stayed here. Close to the track. Very nice.
Comment from Hotel Management
Oct 31, 2017 by Rob P, Hotel Management
Shelley, We greatly appreciate your review of our property. My team and I work very hard to provide each of our guests with an outstanding stay experience. We are very glad you enjoyed your time with us! We hope to see you again during your next visit to Charlotte!