Ratings based on 52 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from S, Oakland, Ca

It was nice

Posted Feb 18, 2017
The woman at the front desk who greeted me wasn't the friendliest or helpful but everyone else I encountered was. They allowed me to leave my luggage behind the desk the next day and we're very friendly. The room was spacious, quiet, and inviting. The breakfast was good. The room was very clean except for a few hairs in the tub. I would recommend this hotel and stay again. The location was good for me.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you for taking the time to leave a review of your recent stay. We appreciate the feedback and were glad to see that you enjoyed your accommodations. We hope that you will choose to stay with us again when you revisit the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, staff and location!

Posted Feb 17, 2017
Great hotel location for easy access to shopping, food and access to major roads to get around. Comfortable beds and room amenities, plus friendliest staff anywhere. I I'm from this area, and as a local this is where I stay whenever coming to town to visit.
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Thank you for the 5 Star Review of our hotel. We appreciate the feedback and I was glad to see that we always exceed your expectations each time you are staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

An excellently managed and operated hotel

Posted Feb 13, 2017
Pros: Everything that it featured.
Cons: There's always room for improvement, yet, I can't think of anything.
Had to stay for four days in the vicinity in the middle of a Chicago winter. Thankfully, Staybridge was a most accommodating home away from home during this stay. Suites are wonderful. Snacks, drinks and sundry items were available adjacent the front desk 24/7, which was very convenient. Full kitchen, nice couch, two tv's...couldn't ask for more. And, the staff was very friendly -- Chicago-style.
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Thank you for your comments, I was glad to see that we exceeded your expectations with our facility and service levels. We hope to see you again when your travels return you to the area. Sincerely, Matthew Clayson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from st louis

Spacious and comfortable room.

Posted Jan 23, 2017
Very comfortable. Kind and helpful staff. Great priced pantry. Has pool but no hot tub. Comfy bedding.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your stay, I was glad to see that we exceeded your expectations during this visit. Please feel free to reach out if we can help you with anything in the future. Sincerely, Matthew Clayson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2017
Nice facility with a friendly staff and nice amenities
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you for leaving a response of your recent stay. We are glad to see that we exceeded your expectations during this visit and certainly look forward to seeing you on a return visit to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Very nice hotel

Posted Nov 29, 2016
Nice north shore hotel , location, stuff and rooms .
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you for your 5 Star Review of our Hotel. We Look forward to seeing you again if your travels return you to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from South Florida

Posted Nov 3, 2016
Pros: Hotel has a fine friendly staff, and an excellent provided breakfast.
Cons: See above comment.
Location: Hotel is centrally located thusly permitting access to any store and restaurant one could want to patronize.
This hotel is overall a very good place to stay. The only negative factor about the hotel is the fact that soundproofing for activities within the hotel is not adequate, meaning noisy guests walking the floor and occupying meeting and breakfast areas are easily heard causing intentional commotion during early morning hours.
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Thank you for leaving a review of your recent trip, we appreciate your comments and always take them into consideration when trying to improve our services. I was glad to see that we exceeded your expectations with our level of service during this visit. Sincerely, Matthew Clayson General Manager
5 out of 5
Recommended
for Families
by A verified traveler from Chicago, United States of America

Posted Oct 29, 2016
The room was clean and comfortable. There was also microwave popcorn which was great for a midnight snack.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Thank you for taking the time to leave a review of your recent stay with us. I was glad to see that you enjoyed the Complimentary Popcorn that we provide to our Guests. I was glad to see that we exceeded your expectations during this visit and hope to see you again soon. Sincerely, Matthew Clayson General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful interior, comfortable stay,spacious

Posted Oct 17, 2016
Pros: Location, comfortable.
Cons: Noise level from interior doors slamming. Front office staff were snippy and not very helpful. Breakfast was luke warm.
Maids were friendly. Front desk personal were not friendly (coming or going). Beautiful interior. Only problems were the bottom sheet was thin (worn-holes) and couch was hard to get out of.
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Thank you for taking the time to leave a review of your recent stay. I was glad to see that you enjoyed your visit. I am sorry that you found our front desk staff unhelpful, I will certainly communicate this to our employees.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great quite place to relax love it

Posted Sep 19, 2016
Great will come back again everything is right in the area ....
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
I was glad to see that you enjoyed your stay and we will look forward to seeing you again when your travels return you to the area. Sincerely, Matthew Clayson General Manager