Ratings based on 372 Verified Reviews

3.1 out of 5
63% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Awful! Rooms are gross! Don't go there.

Posted Mar 13, 2017
First room we were given hadn't even been cleaned. We asked for a specific room and were not given it. Walls are paper thin could hear neighbors all night. Crappy pillows and horrible location. Our view was the freeway. No privacy at all. TV was so old and bad quality. The microwave smelled. Didn't feel safe there.
Comment from Hotel Management
Mar 15, 2017 by Elly, Hotel Management
Dear Anonymous, Thanks for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again. I'm sorry to hear you had a bad night's sleep because of the noise from neighbors. I apologize again for the inconvenience. Regards
3 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking time to review us.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Good for price

Posted Dec 19, 2016
Place had hot water, small breakfast of juices and muffins/toast/cereal, clean beds, clean room, and was close to the freeway in a safe area (claremont). All very affordable too.
Comment from Hotel Management
Dec 20, 2016 by Elly, Hotel Management
Dear Paul, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards Elly
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 25, 2016
For the price well worth it would stay here again if I was short on cash
Comment from Hotel Management
Dec 4, 2016 by Regards Elly, Hotel Management
Dear Anonymous, Thank you for giving us a perfect rating.I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Near restaurants, and activities, good parking

Posted Nov 18, 2016
Pros: Location
Easy to find, easy to check in, easy to stay. Good value motel.
Comment from Hotel Management
Nov 20, 2016 by Elly, Hotel Management
Dear David, Our location is definitely one of the things we are very proud of about our hotel.Thank you for your kind comments. Hoping to welcoming you again in future.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

There was some violent behavior by guests

Posted Nov 18, 2016
Pros: The bed , floors and linen were clean. T It could be
Cons: The bath could use a replacement as there was some staining and mildew at borderline acceptability. The carpets could be cleaned.
Location: Close to the center of a wonderful town.
There was an altercation between a man and 2 women in the parking lot. after loud arguments in the building. one woman was chasing the vehicle and banging on it. I witnessed her being mowed down to the ground by the rear end of the vehicle.
Comment from Hotel Management
Nov 20, 2016 by Elly, Hotel Management
Dear Inshirah, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping staff and to our management. About the incident that you witnessed, we take this kinda matter seriously. Thank you for informing on that. We will take necessary measures to make sure that it won't happen again on our premises. Regards Elly
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Posted Nov 11, 2016 on Orbitz
Location: Convenient to Pomona College, where I had a conference. Lots of restaurants within a few blocks.
Older hotel. Location is good. Nice that it was quiet, despite being right by a freeway.
Comment from Hotel Management
Nov 15, 2016 by Elly, Hotel Management
Dear Anonymous, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Best Regards Elly
2 out of 5
by A verified traveler

Not a great value

Posted Nov 9, 2016 on Hotels
On check-in, was told that the only king size bed (as per my reservation) was on 2nd floor, with no elevator available. This was a disappointment. Due to mobility issues, I need a ground floor room, or a higher level room with elevator access. We were given a non-smoking room on 1st floor, handicapped accessible. Though it was non-smoking (as we requested), it was located between smoking rooms, and had a foul odor inside. Fortunately, we had Fabreeze with us, which helped. Porcelain on the tub is cracked and peeling. No hair dryer in the holder. No iron to go along with the ironing board. No easy way to open the sliding glass door, though it did seem secure. TV was small, and the picture didn't fill the screen at all.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear Traveller, Thank you for your feedback. I am disappointed to read that your did not had a pleasant check-in experience and that you found our rooms below your standards . I have personally addressed this with our housekeeping and maintenance staff to ensure this won't happen again. I hope you will give us another opportunity to serve you better in future. Regards Elly
1 out of 5
by A verified traveler

Posted Oct 23, 2016 on Hotels
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Thank you for rating us. Regards Elly
3 out of 5
by A verified traveler

Posted Oct 18, 2016
Pros: It's location convenience and room rates were low.
Cons: Slightly rundown. No elevator that I could find. No information booklet in the room. Continental breakfast was horrible!
Location: Location was great for what I needed. No clue about things to do in the area. No information in the room.
It was ok. I would probably stay somewhere else next time unless this was the cheapest.
Comment from Hotel Management
Nov 18, 2016 by Elly, Hotel Management
Dear Anonymous, I am happy to hear that you liked our location and rates. We are in the process of working on our cons. I hope you will give us another chance to serve you better in future when you are in the area. Regards Elly